Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Has anyone been a victim of this scam? Where your guest won't leave and claim tenant rights? I call it a scam because the guest manipulated a situation clearly knowing he had rights not to leave. I am absolutely disgusted by people and how Airbnb has no... Latest reply by Helen3

I have a guest who would like to forward his mail to my address temporarily. Is this recommended? Latest reply by Ann72

  In addition to the message: joined 2 years ago, no reviews, no verification, local, wants to book for 1 night. And obviously has not read any of the listing details never mind our house rules, lol. The only odd thing out is it’s not short notice. Now ... Latest reply by Russell49

How are other hosts (especially in California, USA) handling the increased demand in internet / WiFi USAGE? My internet is robust and for "normal usage" has no problems. However, currently guests are mainly using my home for remote WORK / SCHOOL. Guests w... Latest reply by Siegfried20

Hi, have been a host on airbnb in the UK for over 4 years. Hosted 1000's of people over the years in multiple properties. In one property an anti-airbnb neighbour was making fake noise complaints about airbnb guests. These complaints have been dismissed ... Latest reply by Paul6784

What do I do if a guest has broken the house rules, in this case bringing in another guest without notifying me and without spying the addition cost for an extra guest? Latest reply by Sarah977

Hi All I let out rooms in my home through AirBnb and we are about to go into a local lockdown which stipulates no one can meet socially with someone from a different household either indoors or outdoors. I have checked through the government guidelines an... Latest reply by Sarah977

HelloI am renting my house to exigent guests... they stay for 5 weeks and they are asking me to buy toilet paper, rubbish bags, soap for the washing machine.i am a bit confused and wondering if I’m supposed to provide that cause he’s the first guest to as... Latest reply by Huma0

Hello everyone. Im going to list my newly refurbished cottage with airbnb in two weeks time and wanted to know what precautions everyones taking with cleaning during these strange times. Any tips would be appriciated. Latest reply by Mike-And-Jane0

Has anyone else been hosting guests with different behaviors? Since reopening in August I have Already had to submit bad reviews and will not re-accept 5 different guests. Guests have not been following house rules, cleaning dirty dishes, taking out thei... Latest reply by Felicity77