Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

My host contacted me yesterday stating the condo we are renting is for sale. She asked if she could come by with a realtor and potential buyer during our stay. I let her know I was not comfortable with that but she showed up anyway. I would think this is ... Latest reply by Sarah977

I had a recent guest who rated me 5/5 on everything individually, but gave me a 4/5 as a whole because they wanted TYbee Island to be Hilton Head. This is actually written in the private review. If it were public a future guest would know it’s not my unit... Latest reply by Linda108

A guest left a bad review saying there was no indication of a no smoking allowed. Which is not true because the house rules said there was no smoking, can I contact Airbnb to remove the review? Latest reply by Linda108

Hi, I have only been hosting for about 6 months so still very new to this, had about 80 guests so far with no real problems, we are pet friendly and had 5 -6 people with dogs stay which has been great very respectful dog owners, except for our last gues... Latest reply by Emilia42

Hi fellow Airbnb hosts. I would like to know if you save templates to make responding easier and if so please may you share your templates with me. Much appreciated,Ros Latest reply by Alice746

As a host who has been required to change from short term “ holiday” lets to longer corporate type lettings by recent changes in Irish law, I have encountered a problem that I didn’t anticipate. Because I offer a large apartment with gas central heating w...

Our current guests have broken a house rule that I made abundantly clear, I’ve allowed them to bring a dog under the conditions that they are to keep the dog on a leash at all times and pick up waste immediately. The dog has been off leash, I’ve been cont... Latest reply by Sarah977

I am trying to issue a full refund to a unsatisfied customer, which is okay. But it keeps giving me the error "Exceed refund limit" after I add my card and try to pay. There is no information online that talks about this issue. Latest reply by Roberta2

One guest suggested I should have a stainless steel kitchen bin instead of a plastic one because it would look better. I used to have a stainless steel one but it rusted. He said I should still get one and replace it when it rusts. But I think it is waste... Latest reply by Sarah977

I have had needless damages over the years from long term and short term renters. The most common one was not turning on the fan in the bathroom leading to peeling paint and mold. Thousands of dollars in damage later, I have thought of some ways to protec... Latest reply by Lizzie