Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

One Trip - Two stays showing after the usual search. This new feature of Airbnb gives searchers the ability to be able to book any trip over 7 days over 2 properties in one booking. It ignores the price range requested in the search filter and just comb... Latest reply by Sergii27

When you spend a bit of time on social sites trying to help others you do come across some weird questions. Take a look at this one...... And some of the comments were equally weird but, perhaps not for reproduction here!!! That's why I come back to the C... Latest reply by Robin4

Hi All, I am looking to get into the space of becoming a Host and want to know if anyone faces challenges with not getting bookings? Is this a high risk, how do you mitigate this risk and how do you make your place attractive?Also, does anyone outsource t... Latest reply by Danka40

Hello! I don't get host messages to my e-mail, but I verified that Profile/Settings/Notifications/Account e-mail notifications are ON. And I actually become general reminders from AirBNB but not specific messages from the host. Additionally what I could d... Latest reply by Bhumika

Hello, i’ve selected translation toEnglish but all messages from air bnb host are appearing in host’s language with nooption to translate. Ive reinstalled the app but have the same issue. can someone help Latest reply by Elisa

I would like to know what AirBnB does to a guest that does shut exterior doors or lock exterior doors in a busy city in a downtown neighborhood. How is the guest held accountable? I have signage on both doors, it is in my RULES, and it is common sense. E... Latest reply by Shelley159

Hi, I booked a stay at an AirBnB for a work conference. It was canceled by the sponsor 45 minutes after the cutoff for a partial refund. I immediately contacted the host to acknowledge that this was my problem, not his, but ask if I could cancel so it co... Latest reply by Joel1530

This hasn't happened before, so I need guidance please! I recently had to cancel at about 9pm. No refund, as expected, that was fine. Host was polite, again all good.I wasn't going to bother reviewing ... but now the host has left me a review. What star-r... Latest reply by Matt6897

We live in a time where reviews are everything and so it was devastating when after receiving 103 5-star reviews, I had a guest give me a 3-star on Accuracy, which dropped my overall rating. She wrote a nice public review but then blasted me privately and... Latest reply by Shahira9

Why does my account have a cancellation listed for a reservation I never made? Did someone get into my account, make a reservation and then cancel it? Latest reply by Paula