Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We had a guest notify us at approximately 6pm on day of check-in that "their vehicle broke down and they may or may not make it to our place". How do I proceed with this now that the guest was a no show and is requesting a last minute cancellation. We... Latest reply by Timi-and-Istvan0

I just had a 4 day vacation in the wonderful Oakland area. Long nature walks, swimming everyday, delicious food. I now feel prepared for the high season onslaught. I also learned a lot about guests, as I was one. It is really really hard to be a good gues... Latest reply by Sarah977

Last weekend we had our very first rental at our cabin in South Lake Tahoe. We worked on it for over 7 months to make it a nice relaxing getaway to enjoy. Cabin is very small...630 sq ft. His request was for 4 adults. Our max occupancy is 4. I resp... Latest reply by Nikki-and-Danny0

Our house rules clearly state: "please do not let the cat out" and "don't feed the cat". The rules are in our listing and also printed in the room. We also have signs on the main door and balcony. It should be clear to all the guests. However our recent g... Latest reply by Sarah977

So, we just got a booking for a single Saturday night. We only do a maximum of 10 adults and two children for a total of 12 on the property. Guy books 10 adults and 1 child. It's that one lone child among 10 adults that has my gut feelings thinking this... Latest reply by Fred13

Dear All, I am Kellan, and I am a traveller. I am very new on this community. I am currently a researcher who investigate sharing economy, particularly solutions for both host and service providers will consider to increase their benefits. At the mom... Latest reply by Aurora62

I am over having infants to stay. My guest, his wife and infant stayed one night. His communication was patchy, They seemed a nice couple and pretty laid back. After they left I was pretty annoyed at the state of our listing. He had moved the bedside dr... Latest reply by Fred13

You know, life's funny. Last night I was dealing with my worst guest in the year that I've been hosting, who cancelled their 4 night reservation after only one night, demanding a full refund, claiming that the place was filthy, and stunk of cigarette smok... Latest reply by Helena157

We have guests staying at our second home in Todos Santos, Mexico. They seem to be happy with everything but they informed us that the AC is not working and that they expect a partial refund if it can’t be fixed. We are not there right now but had our fri... Latest reply by Fred13

A lot seems to be going on at Airbnb these days, revamping their image, making rules for us hosts tighter and tighter, while making booking for guests easier, such as indicating - all cleverly hidden under the politically correct umbrella to be against ... Latest reply by Lilly28