Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Dear Hosts Please read the following email sent to one of our fellow hosts from an Airbnb customer service representative regarding a GUEST having their upbeat review removed, apparently because the guest did not realise the review was public. "Me... Latest reply by Shelley220

Am I allowed to get the name of all the guests coming to my house prior to accepting a booking request? We can house up to 6 people and I would like to know who is included in the group in addition to the person booking. Am I allowed to request Social... Latest reply by MariaLuiza4

Hi folks I offer a private room, shower-room next door and breakfast goods, to which guests help themselves. I list the breakfast goods multiple times throughout my listing. On their arrival I greet and show guests around. This includes the kitchen wher... Latest reply by Yulianna0

I am a super host with over 146 - 5 star reviews and I cannot understand how a guest who breaks the rules, disrespects your home, sneaks in extra guests and leaves past check out time, is allowed to leave a review. If a guest breaks the rules they shou... Latest reply by Petra327

Hi Everyone, My guest is staying in our private room that we rent out in our home. Because we already have two territorial dogs on our property, we have a no pets policy, but we obviously make exceptions for service animals. My guest arrived, and it was... Latest reply by Lizzie

So my very first guest shows up with a party of six, rather than the agreed upon party of four. I have altered the reservation to reflect the additional guest fee. But what happens if he refuses to pay? I sent an email this morning letting him know that... Latest reply by Zappa0

First time in the community and I'm perplexed about our current guest registration.The gentleman has one review, a positive one just for him. He came with his family to stay at our place yesterday. I'm sure he and his wife would be nice guests if it wer... Latest reply by Ian-And-Anne-Marie0

Another nightmare weekend. Saturday I fell asleep at 12 midnight, as horrendous personal situation (is this wrong!? Do I need to be 24/7 *woke*) woke up at 5am to see dozens of calls - around 1am / 2am time - from guest who had ‘left keys in uber’ . i ca... Latest reply by Yadira22

Hello fellow AirBnb Hosts, I started renting my spare room about 4 months ago, and I must say, my first experience was a catastrophe. My guest reached out and said he is interested in renting the room for 2 weeks, but he would like to book for 1 night jus... Latest reply by Kira32

Hosted for several years. Over 600+ Airbnb reviews. But across all the various platforms I list on, hosted over 2000 guests. Been super-host, lost it & got it back. Made no difference to bottom line profit. I have had 3 of my apartments trashed . Al... Latest reply by Mark1706