Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

HiI got a message from the host who asked me to cancel my booking.Is this normal? I got charged the full amount. And I know if I am the one who cancelled less than 24h, I get charged the full amount. What is the situation now? thanksKamal Latest reply by Kamal79

How to communicate with a difficult guest? Latest reply by Yulianna0

my booking code is **.which was booked for 1 to 10 inclusive Mar.2020,on 15 Dec,2019 . request you to cancel it.since i cant talk to you on the phone as airbnb kept asking for my verification number which i never had. so pls call me at my cell in Taiwan *... Latest reply by Helen3

The booking was made for 5 nights, guest stayed 1 night said the place was to small for them, there fault for not looking correctly at the size, I would like to refund them for 2 days please carey Latest reply by Roberta2

Guests wish to cancel booking, but are asking me to do this. I am a super host and do not want to jeopardise this - what do I ask them to do please? Latest reply by Luana130

Can anyone help me deal with this situation? 1. Red flag:guest asked to pay me by check for the rent before moving in for an extended stay (I said no). 2. Yellow flag: guest asked me to move my bed out so she could move her bed in (I said yes). 3. Red fl... Latest reply by Colleen253

We have been renting our mountain home for 2 years now. It is a new home, very spacious and comfortable, 4 miles from a major ski resort. Just recently the last few sets of guests have left things a mess, dirty, left food, did not take trash or recyclin... Latest reply by Lisa723

Hi, My girlfriend and I booked a room for 3 nights in Krabi, Thailand through AirBnb which turned out to be a hotel room, and the host works as an agent for them. Unfortunately the room did not meet our expectations upon arrival, it was nothing like showe... Latest reply by Helen3

Hi, we recently had two young guests stay with us in a shared house. Most of the time they came back after 9.00pm, starting heavy cooking and chatting aloud as if staying at an entire place listing. They then finished just at 10.30pm ''quiet time stated ... Latest reply by May1185

Guests have requested to book my entire house for three months next year. Before making the reservation, they sent me this note:"We are currently renting in the area until the end of March and would like to either have a tour or drive by the place."How s...