Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Over two weeks after our stay, and after they left us a very positive review, I have been contacted by our host with pictures of blood on sheets and an invoice for $100. We are confident we did not leave blood on the sheets. The pictures show the sheets u... Latest reply by Lisa723

We have a no smoking policy at our cottage. Marijuana is legal in our state and certainly permissible for medical use with an RX. A recent guest inquiry stated that they planned to smoke pot during their stay as an FYI. We reminded them of no smoking ... Latest reply by Helen350

I have a friend who rents a house at a remote beach location, she lives there. Little cell and internet coverage over there, very difficult to talk to them. That is why I help them with the bookings and contact with guests. A couple of hours ago I got a r... Latest reply by Luana130

Oh, clever ones... Some of you were kind enough to give me advice after I had the Guests From Hell, who managed to trash our guest apartment before we forced them out. There was an investigation, because they left a used syringe, amongst so many other "tr... Latest reply by Erin443

If a guest arrives at a property and finds out that something is wrong with the water supply / availability of running water, I think the guest should immediately try to confirm the situation and discuss with the host an alternative property and not sta...

Some recent guests made a major spillage on my living room carpet. The carpet has been bleached by the incident and will need replacing, at a cost of £1,100. The guests immediately owned up to the damage and even sent me a picture. There was another stay ... Latest reply by Helen3

I am receiving adittional messages from airbnb community center asking for an answer in my last stayplease call Jenard from airbnb support, he solved our differences with the Host’s this guy is trying to send to trash my reputation with a lot of lies....i...

Hello Airbnb Community, I'm a superhost and have a 1 bedroom apartment that I rent out with a maximum of 4 guests. Recently I've had 2 separate reservations book for 2 guests but they brought in 12 guests instead and partied all night. For one of them t... Latest reply by Hillary73

So, I just found something after rearranging one of my listings furniture. A guest decided to move around some of the furniture and re-distribute some of them. I was welcoming the idea and didn't mind at all. Surprisingly i found a missing frame and an o...

My guest for this coming weekend is very rude. He is unhappy with every policy I have and continues to communicate his displeasure in a very kurt manner. And this is before he even got here! I have been polite but ready to snap. I am pretty sure he will... Latest reply by Mark116