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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone, We have reached that time in the year again for the quarterly Superhost assessment, where we celebrate all of your hard work! This evaluation period started on the 1st of April and will run until the 14th of April, after which you will hear h... Latest reply by Flora14

Hi there, Today I had to cancel a reservation due to arrive tomorrow - a first and hopefully last for me - but I found a review for the guest stating he was the worst the host had experienced and - very importantly for me as it's just me and my son in t... Latest reply by Rosemarie9

THIS is why we traditional home-sharing hosts still matter. Here's a photo of the 'Thank You' card we received today from our first Airbnb guests in 9 months (I shut my Airbnb listing down last October after a two year sold-out run to take a break from... Latest reply by Susan1028

A guest just saw a field mouse at the house. She snapped a picture, so I know it’s real. I’ve never seen droppings or had reports from other guests. I’ve had this problem at another house in the past so I had good supplies already. I came right away ... Latest reply by Lisa723

I got a Le Creuset pot two weeks ago, $860, and I just used once. I'm planning to use it the second time this weekend, but yesterday before I was cooking, I found the Airbnb guest is using it, cook rice. I do have a rice cooker in the kitchen, why the gue... Latest reply by Sarah977

This is a problem I seem to have frequently, guest books, I accept, then later get a message from guest saying they would like to cancel because there is no heating. Normally I would just go ahead and cancel, I am perfectly aware that not having heating i... Latest reply by Tia-and-Anthony0

I supply all condiments , tea, coffee, sugar, milk, biscuits, sauces, soup so that if they are late there is something there for them, washing tabs and conditioner, all bathroom requirements. Do I need to supply cereal? Latest reply by Drew140

I have a guest who's cancelling their reservation after staying two nights. They were happy with everything but their situation has changed. I have a flexible cancellation policy where they have to cancel 24hr before check in. So unless I'm missing someth... Latest reply by Rich-and-Yan0

I have refined my online listing numerous times and have a printed user's manual in my apt. that describe and explain everything to the nth degree. Nonetheless, I have guests who make false claims in their reviews and sometimes downgrade me. For example... Latest reply by Mandi-S-Just-Business-Ro0

I am planning to travel to Australia for the England Cricket Tour in December 2017 to January 2018. So we are talking about 18 months from now. I was intending to visit Perth; then Melbourne over Christmas; and Sydney (New Year period). I was intending t... Latest reply by Michael3551