Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

hi, I’m Wendy and I had a group stay at my home and there are damages an additional cleaning that I had requested through the air cover. Of course the guest denied the request but I haven’t heard anything from Airbnb at all? Will they be contacting me? Ho... Latest reply by Joan2709

Hello,I booked a flat for 15 days.The dish washer never worked a.d host did not care.After 5 days i called airbnb and got a refund ( took me 10minutes! Amazing).The refund was 30% of the 5 days passed. Now for the next 10 days the host didn t do anything.... Latest reply by Martin6031

AIRBNB should make a spot so hosts can exchange their places for free. Give a fee to AIRBNB because we are using the site to make this connection and make it host only access to the link/location. It would benefit Hosts who have down time at their places ... Latest reply by Jeff3075

Hello Everyone, I am writing to inquire whether it is possible to set up separate automatic messages catering to guests based on the duration of their stay. Specifically, I would like to implement the following: 1. For guests staying one night, I wish to ... Latest reply by Helen3

I am needing to leave Wales uk as I am not given any justice or protection from Welsh police who allow the public to physically abuse and attack me and the police do nothing, only harass and abuse me too. How do I go about finding a years Airbnb until I c...

Airbnb used to allow homes to have occupancy greater than 16, and guests to search for more than 16. During covid, they reduced it to 16, but never changed it back. This creates a weird dichotomy where larger homes have to put "16+" in their occupancy an... Latest reply by Till-and-Jutta0

Good morning,We just started hosting on Airbnb and I have a question. I Noticed that the weekends are filling up fast, but I would like to have occupancy on the weekdays too. I already offered a discount for longer stays, but I am thinking on lower... Latest reply by Elisa

I am looking for suggestions on how to get someone at Airbnb to review evidence on a case they got wrong.Overview: --- Long-term guest. The guest made up an excuse to cancel after 10 days. Was very threatening and vocal about it on messages. (I assume thi... Latest reply by Joan2709

Hey everyone, I’m hoping to get some insight about a situation that doesn’t make sense to me, and I feel like Airbnb didn’t follow their own policies. A guest Instant Booked my listing, which has a No-Pets policy. They agreed to all my house rules when bo... Latest reply by Oliver886

I've gone through probably 12 agents since March 5th regarding my issue. Jan 13th I had an issue of changing payment method and rebooking, the support agent at the time advised me to cancel the current reservation to fix the payment issue. So, I did. But ... Latest reply by Joan2709