Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi, So we recently received a bit of a nightmare guest. As soon as they arrived they were being very noisy and generally poorly behaved. I shortly received 1 neighbour complaint and I had to go back to warn them and ask them to quiet down. As soon as I ... Latest reply by Rowena29

So Airbnb canceled one of my reservation by accident due to some "glitch" like they said. And now the guest is like "oh that's ok i had changed my mind anyway and don't want it reinstated". WTF??? I had a strict canselation policy. The guest canceling wou...

I had to ask a guest to cancel their reservation. They instant booked the max capacity we allow and then messaged to say they were also bringing a child and dog. I have broken down in my house rules the reason for our "being" limit, so I thanked them for ... Latest reply by Kara146

This was/wasn’t a surprising headline to wake up to. I’ve got a handful of bookings from Americans over the coming weeks and I’m now waiting to see just how quick they’ll be cancelling. Bookings on both sides of the Atlantic are going to presumably be dec... Latest reply by Gordon0

I just had a guest complain, in writing, about the fact that I use colored sheets and towels instead of white, which she described as the "standard in hospitality" because it gives confidence that all is clean. I'm not sharing a hotel, I'm sharing a home ... Latest reply by Sarah977

I’m contemplating putting up some hygiene posters around my Airbnb house. We have numerous government agencies that have created posters which I could easily print off and post around my Airbnb. They cover things like:* washing hands with soap for 20 seco... Latest reply by Ange2

Should I request a refund? In short here is what happened. I booked a stay with someone for a month. Told me she couldn’t go down on the price (which now I see is a lie because she’s decreased the price by $15 a day). So she told me to book through Airbnb... Latest reply by Sarah977

Hi all This booking was cancelled by the guest on the day they were to arrive. She was very apologetic about the cancellation and in her messages to us, took responsibility for the cancellation. She insisted that it was her fault and that she didn't expe... Latest reply by Deborah941

Hello Due to the spread of coronavirus, I would like to give my guests the option to cancel without penalties if they would rather not travel. (This would not be covered by the "extenuating circumstances" clause for people directly affected by coronavi... Latest reply by Georgina13

Is there a questionnaire that can be filled out by people going to stay at our property to find out if they r or have been sick? Latest reply by Danielle476