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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Has anyone experienced the below AirBNB "response" regarding their inability to send a cancellation payout due to non-collection from the guest? "GUESTXXX had to cancel ReservationXXX for ListingXXX . As we previously notified you, because we wer...

My partner and I are away and decided to put our apartment on air bnb even though it's our primary residence and has all our personal items in it, we thought one air bnb stay would be fine, it was a New Years booking and the guest seemed mature and respon... Latest reply by Ashley678

I am hosting a couple who is booked for 33 nights. What are my responsibilities i.e. cleaning and laundry. I told them I would launder the sheets and towels if the would bring them to me. I have all necessary cleaning products in the apartment, and don't ... Latest reply by Emily487

What does everyone do about broken dishes? We had 8 different dishes broken recently. A glass here or there is expected. But the last group broke 8 different items. Chalk it up to wear and tear? Or file a claim?Thanks in advance. Latest reply by Angela2108

Our guests who checked out yesterday evening, broke the dishwasher. They put washing up liquid (for doing dishes by hand) into it, which I thought everyone knew you cannot do, it will permanently damage the machine...? There were no more dishwasher tablet... Latest reply by Trude0

Due to calendar linking not working someone turned up unexpectedly. Is there a way I can arrange her refund or must she go through Airbnb? Can I confirm that she didn't stay perhaps in order to speed the refund process?

I had a guest stay (first through Airbnb) that said he would kennel his dog at night and when not at residence. They left him out and torn a $1200 window treatment. Said he would pay for it and his dog had never done anything like this before. I gave him ...

Hi everyone happy new year my wife and I are new at air bnb can anyone suggest what colour sheets to use . We have found white sheets with suntan lotion leaving an orange stain when washed love to here from you cheers Latest reply by Rowena29

Long story short, I am almost certain that I was set up to make it look like we have stolen things from the guest. He has been unhappy from the start and kept complaining. I believe he just wanted to get out of the situation penalty free. This is my previ... Latest reply by Yan1

I currently have a youngish couple and their young daughter staying in one of my properties. It has thermostat gas central heating. I have set the thermostat at 24 degrees Celcius. However, when the apartment reaches this set temperature the heating tu... Latest reply by Helen3