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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I need some advice on how to deal with this situation and ideas on how to review these guests and a response to what is not going to be a favourable review of their stay.Thanks in advance.The guests booked 7-16 of this month. As soon as they arrived, I h... Latest reply by Terri38

I’m a little bewildered and perplexed as to how this guests train of thought must be functioning. I send every guest when they book a list of my House rules, The third and one of the most important rules is no friends/family or local friends allowed. Th... Latest reply by Alison437

I live in UK and have an apartment on Airbnb in Italy. I have had an enquiry for a week in February and have pre-approved it but the guest wants to speak to me to ask some questions. Airbnb won't let me send or receive telephone numbers. How do we go f... Latest reply by Linda108

family of 6. arrived yesterday. renting private room in my home. Have asked if the husband and his parents, can swap with wifes friend and 2 kids, so wives and kids can have a sleepover together. number of people has not changed. no more bedding used (les... Latest reply by Clair14

I’m having problem uploading profesional photos of my house . Done all suggested tricks- deleted app, restarted phone and so on . Anyone else has this issue ?

I usually send my guest information on checking 1 day before. Last weekend my future guests occupied my apartment a day before, when they got the checkin information. Thanks for my Ring and ADT cameras, I have it all on video. I reported it to Airbnb. I a... Latest reply by Helen3

I have made a few posts about me "catching" guests and narrowly escaping parties but one finally outsmarted me. I attribute the wave to cold weather in Chicago combined with a very slow streak that left a couple of weekends open, something I do not usuall... Latest reply by Inna22

Lately it’s apparently the new policy of Airbnb to believe anything a guest will say in order to receive refunds.a guest waited several weeks and then claimed that my cabinet had molds inside. It was a private cabinet but not only this was the deception, ...

I had a guest recently that left used vaginal wipes on a living room table, menstrual blood in the bathroom floor, wine glass in the sofa cushions - then when I left a private note to say this behavior was disgraceful I got a **bleep**ty review !what do y... Latest reply by Jennifer1897

I need my guests email address, when I click on "email" it tries to open outlook which for some reason can't get set up with my gmail account. Is there a way to just find out the guest email address? I can then copy and paste or just write it down to ... Latest reply by Sarah977