Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

So have I got this right? I leave a review for a guest and for what ever reason the host does not leave a review of their stay. I need to maintain 50% review rate but I have left a review! What about the host that didn’t ? Latest reply by Helen350

We have had 12 bookings so far, all is going well, reviews are all great, but I am just curious about something: seems to me that more and more people are not listing anything about themselves in their profile anymore, and I feel more and more that people... Latest reply by Kip0

I know I am a slow learner, but in reality I never seem to learn my lesson! I have always said I pick guests pretty well, and on a surface level I do seem to have a good relationship with my guests. But when I look back on it, a substantial percentage e... Latest reply by Wei-and-Ting0

My guests have lost my front door keys. This is very annoying because the main front door is used by 5 flats and I am worried about the loss of the key into my front door. They are due to leave tomorrow how can I get them to pay for everything? Latest reply by Susan1188

Honestly, what does it do for us besides the annual pitiful $100 travel voucher AND the free airbnb magazine? We're all busting our butts worrying about getting, keeping and losing superhost status. WHY? Convince me that being a superhost is such a ben... Latest reply by Barry-and-Lera0

Hello community I found myself yesterday in a tricky situation after my guests came back several hours later after an 11 am check out to pick up their luggage (which i kindly stored for then due to their late flight) and they requested to have a quick... Latest reply by J-Renato0

Hi, I recently joined airbnb and right before I had a chance to update my house rules and guest criteria, someone booked on Instant Book as I had it on. The person 1. has not profile picture 2. no reviews only joined in january 3. nothing verified. ... Latest reply by Ned18

I have 6 guests booked for 4 nights who have complained that the shower/bath (there are three shower/bath) are not draining properly and want to leave early with a full refund. I sent someone to check today and unblock drains but they reported that all ... Latest reply by Denise80

Hi, My guest sent me a message, which says: - "I noticed dirty stains on your carpet. Just to inform you, so you would not charge more for cleaning." 40 minutes before he signed the paper that the cleanness is ideal. The guest is a student. I immediat... Latest reply by Linda108

The guest is unhappy with the rate she booked the room at back in May. She is claiming the rate has changed since she booked the reservation. I’m assuming she is going to want a discount, I’m afraid she will cancel. Has this happened to anyone before? Latest reply by Sarah977