Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Ever since Airbnb removed the photos from inquiring guests a sense of unease overcomes me when I receive an inquiry or instant booking. I know many others feel the same and honestly the feeling never goes away. Its something about the fear of the unknown... Latest reply by Sarah977

I had a new to Airbnb guest that did a same day booking and on her way to the house said she was bringing her girlfriend and would that be OK. I said it would, except I do charge a $20 2nd person fee. She was surprised, and at first was thinking to cancel... Latest reply by Jon393

The April evaluations have just passed. What has been your longest run of quarters (evaluations) with keeping your Superhost status? I'm sure there are a few hosts here that have crested the 20 straight quarters mark. Our goal right now is 25 quarters so ... Latest reply by Susan17

My whole home yesterday let me know that there was hair and schmaltz on one of the computers, and wants a discount. Pictures here http://imgur.com/gallery/wxVkVEm they did send me pictures, not that I really care to argue with something like that anyw... Latest reply by Ian-And-Anne-Marie0

I am 9 months into this Airbnb thing and I am getting so sick and tired of picky self entitled princesses who complain after the fact that the hair they left in the Airbnb bathroom didn’t get automatically wiped up by me after they left it there. Like I h... Latest reply by Pete69

Well, we knew it would happen one day folks! My wife and I received our first 4/5 star reviews from some overseas guests, but thankfully it wasn't for the 'overall' rating, it was for the lower level down. It's fine really, but I wanted to share the mo... Latest reply by Susan151

I had an erroneous cancellation, which I had removed, but now they are telling me I can't get my Superhost rejection overturned (I have to wait until the next evaluation period. Is there a way to contest this decision? Message thread below: APRI... Latest reply by Thomas1365

Well......Henry just called me........FUMING........to let me know when he stepped out of his study around 11:30pm to go to the kitchen for some food, he was almost blinded by EVERY SINGLE LIGHT BLAZING in the kitchen + living room with our current guest ... Latest reply by Paulette23

Hello all! I'm a new AirBnb host and wanted to crowd source some ideas... So from what I am learning, I should have a "welcome message" of sorts ready to go once someone has confirmed a booking. I'd like to ask if you could provide me with a templa... Latest reply by Kath9

Hi I am facing a really weird situation that I need help with. I have a listing in my apt (I live in a 2 bedroom) and I am renting 1 room to guests and living in the other room. So far so good with airbnb never had a bad review and everyone were happy a... Latest reply by Susan151