Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi only been a host for a year (super host) I feel I have navigated the process pretty well and got nothing but 5 star reviews. Around 100 images etc and today a potential guest (never had any trips before) sent a DM asking if they could view the property... Latest reply by Bhumika

Hello -obviously I am new. Any general advice re getting started--security or checking guests? Secondly I am slightly confused about the booking arrangements---do guests book directly with me OR through Airbnb? Latest reply by Alex

I have six months to travel and I thought I’d use AirBNB. But asking for copy of my license, photos of me and my guests AND the last 4 digits of my SS? This makes me worried and suspicious. Check my credit score if you want confirmation of who I am and ... Latest reply by Elisa

Dear everyone, I have been a host for many years, welcoming people from all around the world and navigating various situations and personalities. However, this time, I am experiencing something that terrifies me the most. It makes me wonder if this is wha... Latest reply by Guy991

I’ve been back and forth with customer service due to not being able to book a place for me and my partner as they have said its a risk of an unauthorised party. It’s been raised several times and all i get is they are unable to remove it manually and wil... Latest reply by Qandeel1

I have a guest for 6 months . Chek in 5 nov 2024 and cheknout 30 april 2025 Today i find out hé has requested to change hes dates of chek out for the 15 feb . The system accepter those changes automaticly. So i will be losing the rest of the months. I lef... Latest reply by Elisa

Me and my spouse stated an Airbnb over the New Year's Eve holiday and our experience was spoiled a bit by a sewer gas smell that was emitting from the spare bathroom We were able to close the door but it did not stop the smell from putting a dampener on o... Latest reply by Mason110

hi its been almost one year i have listed my listing on airbnb but still i am not getting any enquiry nor any booking . Latest reply by Rebecca

I get people every once in a while trying to reserve my property for 30 or more days. It’s with broken English and doesn’t sound very good so I assume most of them are just spam or up to no good. What are your experiences? Latest reply by Helen3

In the last two weeks we have have a total of 3 bookings made by guests that were cancelled by AIRBNB with the below email: "We closely monitor all bookings and user interactions on Airbnb. We noticed that the booking xxxzzzxxx does not appear to be lawf... Latest reply by Joan2709