Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I am looking for similar advice on how to have a review removed. I’ve had 55, 5 star reviews. I had a guest stay over the Easter holiday. She commented that her family didn’t have room for her, but then space opened up. She invited 7 other guests to the p... Latest reply by Joan2709

Hello, after 3 years and 60ish 5 star reviews, we had our first awful experience. The guest is falsely claiming a 2” scratch on their car was caused by my child’s bicycle, in an attempt to get a free 3-night holiday stay. There are lots of reasons it’s ...

Hi, I am a new host, offering a room in my apartment with shared bathroom. All rooms have a key and possible to lock. Do I need to change lock in rental room or is it ok for host to have similar key to the room for access in emergency? Nobody else than ho... Latest reply by Anette765

Hello! I am relatively newer to hosting but in my first few months I have almost all five star reviews and super host status. No one has had issues yet like this one but I had a couple reach out asking for a full refund after finding three spiders in the ... Latest reply by Naomi447

I recently heard from a friend about their horrific experiences with Airbnb support for a cancellation. As a long time Airbnb super host I was terribly embarrassed and didn't understand what they were experiencing. Until I needed some support myself with ... Latest reply by Marie8425

Long story short, the guest is obviously trying to abuse us. Got a message stating that pool guy came and told them not to use the pool for about an hour to let the chemical circulate. Spoke to pool guy and my camera feeds and the guests were on their way... Latest reply by Danny627

Hello. I have a question, I have searched but boy it seems complicated and I’m pretty computer savvy.. I finally figured out how to get a 2 day min for weekend starting Friday and it awesome. No more ruined weekends and still booking. so my question is... Latest reply by Kevin-and-Jen3

Hello community. My Airbnb listing has been suspended with no explanation why with the exception there was a security concern. I finally got some info from an Airbnb member but he said he could not give me full picture since case was held by security. I’m... Latest reply by Niqui6

I charge a pet fee for our listing using Airbnb's functionality to do so, and up until now assumed that this was sufficient (guests disclose pets along with indicating the number of guests, then it is automatically charged). However, I recently had a gues... Latest reply by Joan2709

Hi there! We have Google home throughout our residence that we allow guests to access as well. We have linked our Spotify accounts so guests can listen to anything they'd like throughout the home during their stay simply by prompting the Google rather th... Latest reply by Roland646