Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

More than once I've had someone reach out requesting pictures or videos of the listing to be sent in a message, stating they are unable to view them in the listing. Has anyone experienced this? Latest reply by Elisa

Just a little nervous about this. This is our home...so, I think it's weird when we get these requests without any reviews, etc. Latest reply by Greystone0

Airbnb refused to remove a review that is clearly retaliatory and violates multiple sections of the Review Policy.They told me they “reviewed everything” and that it “follows policy,” but never addressed my evidence point-by-point.The support ambassador e... Latest reply by Mike-And-Jane0

I'm using ProTools. I have a block of 8 days with a rule set for a 4 day minimum. I want to also apply a discount to this block of dates but not to all 4 day minimum blocks that are further out on the calendar. Is there a way to do this? Latest reply by Kathleane0

Hi AirBNB hosts,I'm relatively new to AirBNB-- we usually rent our place on alternate platforms. We do 30+ day bookings because of permitting in our city. We've had three AirBNB families stay with us so far. The first was strange-- they negotiated for a d... Latest reply by Joan2709

Dear Airbnb PLEASE bring back your very wonderful categories to search unique and specific types of stays. There is absolutely no way to find exactly what I want anymore like “beach stays” or “cabins”. I often look for places to go based on the surroundin... Latest reply by Bhumika

I have used Airbnb going on eight years and its been a positive experience overall. At some places I have stayed I never saw the host at all. At others I saw them often. It was fine either way but I felt I should at least meet them once , especially if t... Latest reply by Bhumika

Hi all, I've been hosting a home for about 3-4 months, a home we bought specifically to use for Airbnb. We've had great guests thus far, positive reviews, some helpful feedback, etc. Our current guests (an elderly couple) booked 2 stays which cover the en... Latest reply by Andrew3796

Hi Airbnb Community,I’m having trouble syncing my Airbnb calendar with the booking system on my website. I’ve set up iCal synchronization, but there are issues with availability updates:New bookings made on Airbnb aren’t consistently reflected on my websi... Latest reply by Joan2709

Hi All, I have been a host for a year and a half now and just really struggle with the amount of damage that is being inflicted to my home. It is a large home and sleeps 14 people comfortably. Also, our community tends to cater to wedding guests. I fee... Latest reply by Greystone0