Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi, I have a guest who wishes to cancel a 2 night ‘add on’ stay that she booked - she still has an 11 night booking prior to that, however her Dads operation has been cancelled so they don’t need to stay for the 2nd booking of 2 days. I’m happy to issue a... Latest reply by Bhumika

My guest showed up at 3 today when my listing clearly shows 4 after reviewing the automated message i discovered that it said 3pm. Anyone had this happened to them? Latest reply by Danny627

Airbnb is a fraudster and thief. they take money for renting unverified apartments, and if someone complains, they do everything to confuse the matter until check-out time. They rented me a ruined , a dirty apartment with no normal living conditions, they...

We stayed at a house that didn't match the pics, was dirty, furniture was broken and finished with maggots from trash that came into the garage. After taking pictures and complaining to Airbnb as well as the host we were promised a partial refund. Of cour... Latest reply by Kara627

Hello,I am in need of somebody to clean my home between Airbnb stays in one week. My neighbour who normally cleans and turns over the apartment is not available. Does anybody in Copenhagen have a cleaner that would be able to help for at least one cleanin... Latest reply by Rebecca

I’ve tried 4 times to book and each time all I’m getting is a “One moment, please” is there a problem with the app? Latest reply by Rebecca

The pioneer payment method is not sending a code so that i can continue filling the details nor giving me options other than a physical card. Any suggestions? Latest reply by Dania128

If I'm accepting children from 0 to 12. Is it my responsibility to supply s baby cot etc. Latest reply by Steve4355

My current guest has reached out stating they have a family emergency and after staying one night as much as they love it, they have to leave. They have asked if I would consider a refund.What is the process for this as I’ve already received my payout an... Latest reply by Mary1523

Hello Airbnb community. My Airbnb superhost account was suddenly and inexplicably suspended. On Saturday night, 9/17, guests at one of my Airbnb's threw a party. We contacted them, spoke on the phone, and they informed us they were having a birthday ... Latest reply by Elaine-and-Greg0