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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My last guest trashed my new oak floors, within four weeks she managed to make it look like the floor at the zoo. I have before and after pictures and a quote to refinish the floor. I was initially hesitant to approve her rental since she had no reviews a... Latest reply by Lulubox-Pro0

I had a guest in mid-September that decided last minute to bring his 2 dogs…that’s fine, but then he did not put them on the reservation and he did not pay the pet fee. In addition, the guests also broke house rules by smoking marijuana in my home.I sent ... Latest reply by Joan2709

After 10 years of hosting on Airbnb in Miami, with 20 listings in the same building and a proud Superhost status, I’ve had countless positive experiences. I’m fortunate that I’ve rarely needed to contact Airbnb to dispute retaliation reviews, and when I d... Latest reply by Donna1424

I have a potential guest inquire about my listing. I believe they are traveling from Italy to the US for a few months. They asked if I could pre-approve the reservation to help them get their visa. They will not book yet until next week once they’ve enter... Latest reply by Elisa

I am a host in Queens,NYC LETS CHAT EACH OTHER AND CREATE THE PATH TO HELP Latest reply by Alex

Hi, I have been sent a link of Airbnb but I'm not sure if it is legit. Can you help me with that? The link is: ** Thanks **[Identifiable listing removed in line with the Community Center Guidelines- Please note that is not allowed to post a listing lin... Latest reply by Elisa

Confetti is not just hard to clean, it is impossible. It clings to hard to see or reach spaces like the bottom of the couch (I am not going to turn it upside down every time I clean!) and later comes out flying when air conditioning or heat comes on. No m... Latest reply by Tricia5257

I tend to see the best in people and I think the same is true with other Airbnb hosts. I mean who else could open up their homes to total strangers? I currently have a first time guest who is very very nice! But so many problems. Some first time airbnb gu... Latest reply by Catherine3626

"Hello, I really like the decoration style of your house. I am planning to go on a business trip and want to rent it for a long time. Because it involves long-term rental, I want to discuss some property details with you. I hope you can send a text messag... Latest reply by Rebecca

We just had our first experience of guests who smoked in our Airstream when we have a clear no smoking policy (I have photos of the evidence). I have searched for any info on how to handle or charge for this but not finding anything and unfortunately we... Latest reply by Jim1464