Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Thank you,have tried this and still no help from them. They just keep passing my issue to the next person on shift and everyone gives me a different answer.i need a top tier managers direct contact or something (probably doesn’t even exist) Latest reply by Jodie213

Hello, we are new to this community and to AirBnb. Due to city regulations we cannot do short term rentals - even though there are a couple of hosts in our area, I do not know how they are doing it. So we now have this guest for 58 days who came from th... Latest reply by Orlando307

Hello everyone, I hope your week is going well. Today, I would love to hear how you handle last-minute booking requests. I know it can be a challenge, but it’s also an opportunity to showcase flexibility and excellent service. By staying responsive ... Latest reply by Kathleane0

THey have now checked out but I"m not sure what to do. I have other guests arriving soon and the room smells terrible. What recourse do I have? Latest reply by Renate71

We have been getting repetitive inquiries for our listings that feel like spam or phishing; about 20 in the last three months or so. Typically they are not hard to spot; it's a new person every time but coming from the same country. They have a verifi... Latest reply by Joe16

Hi everyone, I’d appreciate your thoughts on what you would expect as a guest in the following situation and whether I should offer a credit, and if so, what amount would be appropriate. Here’s the scenario: The WiFi goes down due to an unforeseen circums... Latest reply by Farah148

We just received out first 4 star review by a quest. All the comments were glowing. Except the star rating. Having only a handful of bookings so far this is a real kick in the guts. We gave our guests a welcome basket (wine /chocolates and cookies) even d... Latest reply by Trude0

Hello everyone,When I travel, I love to stay in places that have a balcony or outdoor area. Strangely enough, it seems that despite a large array of filter options under the "amentities" panel, a check box for balcony is not included. It would make my sea... Latest reply by Joan2709

I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Kevin3247

Hiya, I have airbnbed for at least 6 yrs and never had a complaint about noise. It is a Victorian property, with wooden floors that are covered with underlay and flooring. I am really concerned because my guest is complaining because he can hear noise su... Latest reply by Peg327