Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I had a reservation starting on the 9th. A week before, I added and paid for an additional night of the 8th. As fate would have it, my flight was cancelled and I ended-up not needing the 8th after all, and arrived on the 9th. I was able to inform the... Latest reply by Alejandra1423

Hello, I am wondering, is there a way I can hide my number from guests? I do not want them calling my personal phone. Messaging though the air bnb app is all I want guests to be able to do. I've been looking to hide my number but I can't find this in sett... Latest reply by Frank1447

Dear Community, Does anyone have tips or experience here? Some guests destroyed a ~$4,000 table. I filed a claim, and Airbnb found a different very poor quality table for 1/10 the value, depreciated it according to their own imaginary schedule, and and re... Latest reply by WeHost-DR0

Airbnb promised me the specialized team will contact me. No responses for days. Very unprofessional, there are no customer services with Airbnb. Latest reply by Trang119

AIRBNB WOULDNT REMOVE REVIEW WHEN GUEST DIDNT EVEN STAY AND ADMIN CANCELLED THE BOOKING FOR TRYING TO PROCURE DRUGS. the guest was due to come at 1am and around 8pm she messaged me if i could buy her marajuana. She wrote this on the airbnb chat thread of ... Latest reply by Joan2709

5/26/2025My upcoming guest informed me that he was a day early and wanted to check in at 9 o’clock this morning. Since it is Memorial day, we were taking it slow this morning and not prepared for the day, let alone for a guest. I offered to let him come ... Latest reply by Priscilla150

I am wondering if AirBnB can let hosts choose whether or not to accept guests who can't pay when they book, it seems like the policy is to allow them to pay 2 weeks ahead, but then if they cancel due to non-payment at that time we are less likely to get b... Latest reply by Marie8425

I struggle with reviews. I try to be as honest as possible without being unkind. I have noticed that there are a lot of 5 stars out there for guests I would not have given 5 stars to. Digging deeper, there seems to be some common themes and coded language... Latest reply by Aaron1203

I was charged 447.84SGD, which is 12.20SGD more than the supposed listing price of 435.64SGD. I cancelled the listing within the free cancellation period which was up to Aug 19. The amount refunded to me was 423.44SGD, which is 12.20SGD lesser than the li... Latest reply by Sharmaine22

AirBNB notified me this morning that a guest who left a positive review of her stay with us 21 days ago is now requesting AirBNB to remove our review of her stay, even though the review we left was factual and honest. AirBNB also allowed her to withdraw ... Latest reply by Barbara3482