Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

1st off not sure if many of you are aware of several videos on TikTok and Instagram teaching guests how to scam a host, hotels, car rental companies, cruise lines, and even airlines.These people are telling vacationers to buy live bed bugs online, in whic... Latest reply by Heidi639

I received a 4 star review which said “good location for our planned trip.”The guest then left a 3 stars on location and wrote no privacy when the flat is part of a block of flats and is locked and private so makes no sense really. Also the address is ful... Latest reply by Lorina14

I've been hosting for all of 5 weeks and finally got my first guest who blatantly ignored my "no smoking indoors" policy. I want to give an honest 1-star review, but can I mention that she specifically violated my smoking rule?? The forums have already ta... Latest reply by C--Natasha0

Hi there!Is there anything I as host can to do to change/challenge/ correct a 3 star cleanliness rating when you know your it is **bleep** and the rate should have been a 5 star? I´m an experienced host and former Superhost with only 5 star reviews. I kn... Latest reply by Elena4354

Hi All , I wanted to ask all other people in the Hosting community. If you've ever had a situation where the primary guest exchanges for their own guest? As this has happened to me for the first time and I didn't know what to think or do about it ... Latest reply by Robert8267

She says they are on their way 2 adults and child. My listing is 2 in the room adults only. What can I do when she turns up at my door? Latest reply by Marie8425

If I don’t give a review on a guest, does his review get posted? Latest reply by Paula

Hello fellow Hosts- I have noticed Airbnb's policies increasingly moving towards guest's needs, and further away from the needs of hosts, especially hosts who prefer the security of personally screening people they invite into their home, verses hosts w... Latest reply by Valerie1431

Hi all I can see from old posts that people have asked a few years ago about having to complete a form to register as a tourist in Spain.I & some friends are due to travel from the UK to stay in an Airbnb apartment in Madrid soon and I’ve had an email fro... Latest reply by Hello6

I recently had a distressing experience with an Airbnb booking that I need to bring to your attention. An individual booked my apartment, and instead of staying there themselves, they sent a sex worker who brought multiple clients throughout the night. Th... Latest reply by Gaurav130