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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Recently I have been staying in an Airbnb for a few days as I am working somewhere else. Before moving in, I have made an awareness to the host that I will be leaving early in the morning which she said is fine and asked me try to keep quiet in the mornin... Latest reply by Marie8425

Hello, I had a guest who booked for 31 of July until end of August and he wanted to stay more and extend his stay so I offered him a better price than my calendar price but I could not send him and offer since he was my current guest and he couldn't too ... Latest reply by Arash56

As I'm new to AirBnB, I was wondering what the protocol is (if any) for reviews. Booked and stayed at our first AirBnB, and the experience was nearly perfect. No problem booking, instructions sent the week before the stay were detailed, and the flat w... Latest reply by Joelle43

Hi,I know the rule to answer an inquiry and never decline it, but Airbnb has a relatively new option (at least to me) to report and decline and request. Does it cause your visibility to drop if you choose the "report and decline" option ?Invariably, I've... Latest reply by Clay29

Hi, my recent guest denied my claim for extra cleaning fees and damages done to the property. They want to talk on the phone and are adamant about not paying. Is it a good idea to talk to them or should I just allow the photos/evidence to speak for themse... Latest reply by Teresa2271

If the NSW government issues digital driver's licence, then why won't AirBnB accept this? NSW Police accepts it, Services NSW accepts it, Australia Post accepts it. I don't have a physical driver's licence but everytime I try to upload a picture on my dig... Latest reply by Chris22799

This is increasingly becoming a problem. I have had about six guests this year pull up with a moving truck or several SUV's full of items for stays as little as 10 days. When I have a tight schedule and a guest is arriving the same day a guest is leaving ... Latest reply by Joëlle135

I've booked a week away in January, the cancellation policy is Strict, a family event has cropped up & we'd like to bump the reservation on 1 week so we can attend the event & still have our holiday, we don't want to cancel. The new dates are available bu... Latest reply by Teresa473

I'm wondering if anyone has any feedback about this booking i'm trying to make. I spoke to the host. Seems like a good fit, but i'm trying to book the trip and she has another booking in the calendar that will not allow me to book. She approves the dat... Latest reply by Samantha1482

I had 2 adults and 2 infants stay for one night. The unit is 1 bedroom, and I assumed the guests would bring a sleeper/playpen for the babies as all my guests with infants have done this. (lesson learned - never assume). Next day I go in to clean and not... Latest reply by Lourdes397