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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I need my guests email address, when I click on "email" it tries to open outlook which for some reason can't get set up with my gmail account. Is there a way to just find out the guest email address? I can then copy and paste or just write it down to ... Latest reply by Sarah977

Greetings Host. I recently experienced a guest that left my home less than favorable. In addition the guest took the garage remote and put a padlock on the gate entrance to access the front door. The cleaners had a hard time entering the home. There w... Latest reply by Qiana2

We have been hosts now for over 5 years, and probably more like 10. In the past our guests have been amazing - house has been well looked after, cleaned immaculately, one guest even bought new wine glasses after they broke one! But this year, three out of...

Anyone know of a way to find out how many times your listing has been added to their favorite list?

Hi everyone. Does anyone have a particular key pad or lock box to recommend for letting guests in on their own? Latest reply by Chill-and-Relax0

Has anyone experienced the below AirBNB "response" regarding their inability to send a cancellation payout due to non-collection from the guest? "GUESTXXX had to cancel ReservationXXX for ListingXXX . As we previously notified you, because we wer...

My partner and I are away and decided to put our apartment on air bnb even though it's our primary residence and has all our personal items in it, we thought one air bnb stay would be fine, it was a New Years booking and the guest seemed mature and respon... Latest reply by Ashley678

I am hosting a couple who is booked for 33 nights. What are my responsibilities i.e. cleaning and laundry. I told them I would launder the sheets and towels if the would bring them to me. I have all necessary cleaning products in the apartment, and don't ... Latest reply by Emily487

What does everyone do about broken dishes? We had 8 different dishes broken recently. A glass here or there is expected. But the last group broke 8 different items. Chalk it up to wear and tear? Or file a claim?Thanks in advance. Latest reply by Angela2108

Our guests who checked out yesterday evening, broke the dishwasher. They put washing up liquid (for doing dishes by hand) into it, which I thought everyone knew you cannot do, it will permanently damage the machine...? There were no more dishwasher tablet... Latest reply by Trude0