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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hey everyone, I have seen some of the posts in the forum regarding this topic but want to get some feedback on this one. I tend to be wordy yet I want to make sure I am being kind and constructive. This was a situation where they left some very soiled ... Latest reply by Alexandra316

Dear Hosts and in particular Superhosts I am facing the cancellation of my superhost status as Airbnb pretends that I did not correspond with the 90% response rate requirement. However, this is not correct, I did answer more than 90% of the requests wit... Latest reply by Yoh124

What is the correct protocol when your guests go out and leave all the lights on , TV and air .... And windows open too .... Is it ok to enter the guests Space and turn them off ? Latest reply by Linda108

I find that every year, Christmas hosting seems to bring a unique set of challenges that I don't have at other times of the year. I'm not sure what it is - guests being stressed, or people travelling who don't usually travel or what - but every year there... Latest reply by Alexandra316

Fui objeto de robo por los huéspedes que me envió Airbnb.Me robaron todo!!!!!!Necesito que Airbnb me responda a todos los mensajes que les he enviado!!!!!Nadie se va a hacer responsable de ésto????! Latest reply by Roberta2

Besides leaving a wreck, our most recent guests damaged several items. I will submit a request to the guests, but assume I will ultimately have to involve AirBnb. The guests attacked our air mattress from our fold-out couch. It appears they (maybe their o... Latest reply by Ken318

Good day good hosts, I also need to share my experience, which does not impress me at all about certain guests behavior. I had a couple who stayed in the room the whole day and night through out their week stay. They would make funny and irritating noise... Latest reply by Thuli0

During a guests' stay, the neighbour below reported water damage to their ceiling due to water leaking from my condo. My plumber attended and said the problem was simple; it was a loose head on the pull-out hose on the kitchen sink faucet. He hand-tighten...

I have received a message from a guest within 30 minutes of check in claiming that they have had to clean the accommodation themselves as table, chairs, bathroom and the floors were not clean. No evidence provided to substantiate the claims, just a passiv... Latest reply by Brian1617

This reservation was made some time ago and I have been in communication with the guest, the picture was of an older couple. They were coming for a birthday celebration. Today it turns out that the birthday boy is 17 to turn 18, still 17 during the sta... Latest reply by Inna22