Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

My partner Robert and I have been superhosts for the last 7 years. The booking of our 3 properties has gone down dramatically over the last 3 months. I need help finding what the reasons are. Here are the 3 listings:airbnb.com/h/0002memorialairbnb.com/h/1... Latest reply by Gabriel6371

I have cancelled my reservation on airbnb because I made a mistake on the number of the quests and after the cancellation they only refunded 23.56 out of 731 euros. Latest reply by Emiel1

Hello fellow Air BNB community members, I am a neighbor of an AIR BNB that has been a known party house for 2 different hosts. This weekend there was another very large party. It started as a loud pool party during the day and continued to the night. ... Latest reply by Gary1337

Hi all I wondered if anyone could help clarify Airbnb’s ‘respectful exchange on the platform’ and whether it also applies to ‘personal notes’ which can be privately left by guests - in my case an unhappy guest, whose request for a refund had been declined... Latest reply by Rachel417

I have tried to book several times at different places, with different hosts in Kauai at properties that show available and are not. It's super frustrating. To the point now that I will no longer be using Air BnB... Can this PLEASE be fixed? Latest reply by Ketan28

Hi everyone,I’m posting because I’ve reached a complete stalemate with Airbnb support, and I’m hoping other experienced hosts – and possibly Airbnb staff who monitor this forum – can help shed light on what happened here. I’ve now spent over 5 hours on th...

We have been a super host consistently for 3 years. We have returning guests. This morning I went online to update our calendars and found that we were suspended. I called the Superhost line and they had no information. About an hour later we received ... Latest reply by Gurpreet28

Hi everyone,I really need some guidance from people who have dealt with serious maintenance or safety issues in long-term Airbnb stays. I’ve been staying in an apartment in Paris since August. From the beginning there were signs of mold, but I didn’t real... Latest reply by Emiel1

We (as Guest) stayed 2 nights at an AirBnB-Host property.The host listed the property with 'Free Parking at the premises' which was totally untrue; rather it is outside the property - on the Public Road. So, I mentioned that issue on my review; but given ... Latest reply by Capt-Md-Faizur0

Hi everyone, I’m reaching out to see if other hosts have encountered a similar issue. Recently, we had a guest who decided not to stay at our property because they didn’t like the area. We upheld our cancellation policy, but the guest left a review falsel... Latest reply by Marie8425