Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Only BEFORE AND AFTER pictures will satisfy the "policy" for proving that a guest left a mess or caused damage in your home. (and that's not all you have to provide) Always be cautious and prepared to prove a claim, because if you have your Air BnB for a ... Latest reply by David1111

A few weeks ago, my normal Host Dashboard layout completely disappeared from my opening page- to be replaced with a drawing showing an open page in a book, together with a message stating:"you have no bookings". Panicking, I quickly ascertained that this ... Latest reply by Bhumika

What is the first step with charging a renter for a missing towel and what if they are claiming it was not there when my housekeeper says it was? Any advice would be appreciated! Latest reply by Bhumika

Last night, I welcomed an Airbnb guest who had booked for one person for three nights. She arrived after midnight — with four additional people in tow. My listing explicitly states that no external guests are allowed, which I enforce strictly for safety a... Latest reply by Marie8425

Last time we had an issue with my stay I need to contact support. The call was not clear, constantly got cut off (for no reason), I assume the call center is very packed up and you can hear the people talking very clearly right beside the staff that calle... Latest reply by Joan2709

Please: why are my messages I am sending on AIRBNB in black background. I have tried to change my computer settings but nothing is working. Suggestions please. Latest reply by Joan2709

I only let about 12 times a year, be now I'm usually fully booked for next year.So far I've only got 1 reservation for 2026This may be due to a general depression in the UK.Is anyone else seeing the same trend?Cardiff is host to many large events, Rugby I... Latest reply by Tara0

Hi, I rented an airbnb for 2 weeks. I wanted the entire place and also a private entrance. First, the airbnb check in info were saying it was the apartment #2 on the 2nd level but the host sent me a message the day before my check in, saying it was the a... Latest reply by Richard3669

I recently completed a full remodel of my property to operate it as a full-time Airbnb. My first three guests were wonderful and left 5-star reviews. Unfortunately, everything changed with my fourth reservation.The booking was made for two guests, but mor... Latest reply by James--Pad-A-Terre-0

Why can't the public leave a review for a Host who not only cancels on you without warning, but then also takes up to 10 days to refund your full payment? If the Host needs to earn some interest, they should use a bank, not the ABNB set up. This is an awf... Latest reply by Joan2709