Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We received a request from someone for a 1 month stay. The profile of the person shows they have never booked a listing before, and they say they speak two languages, EN and IT. They sent us a pre-approve request along with questions, but the questions ar... Latest reply by James4525

Yesterday a guest checked out and told me everything was great. I've not checked the kitchenware in detail because all seemed well. Then after he left I saw that the white saucepan is very dirty with soot stuck to the bottom, as if he didn't use oil when ... Latest reply by Muslim4

Dear Airbnb Community, I recently booked a reservation, and it was one of the worst stays I've ever experienced: roaches, rodents, exposed/collapsing ceilings, and the listing was dirty. I reported the issues to the host and to Airbnb Safety, and the fol...

Whenever I try to sign in, I end up at the “Sign in with Google” page, but nothing happens if you tab the “Sign in with Google” button. I already tried clearing cache, using a different browser, different device, and so on. Latest reply by Emilie

Im trying to book a stay and unable to submit driving license picture as not opening and stuck Latest reply by Emilie

typical very slow season right now. Latest reply by Emilie

Heads up in case I'm not the only one who didn't notice another subtle wording change Airbnb has made in regards to IB. I use IB with requirements turned on. It used to be that a guest could only book instantly if they had at least one positive review. NO... Latest reply by Joshua1161

Hello I stayed at a flat 13 days ago with my toddler and Husband. We supplied passport evidence for us all and the host wanted reasons for why we were staying (Xmas shopping and family time after my husband's transplant). We had a 2 night stay and left t...

Hi.I always appreciate the community's effort to improve stays and experiences for both hosts and guests. After a few years as a host, I can finally contribute to the community. I'll carefully avoid any violation of Airbnb's policies and obscure details t... Latest reply by Frances3408

I have a listing near the ski basin and would like guests to be able to search for a ski listing have have it show up in their search. any suggestions? Latest reply by David122