Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

There we go again:Some guests have understood the system and come REFUND HUNTING, and airbnb ALWAYS plays along.Your boiler stops working for an hour or two ? FULL REFUND !No TV but it was listed by mistake ? 50% ! And wait a minute, if a guest does not g... Latest reply by Helen3

My South African debit card was used fraudulently to make a booking in the Western Cape in South Africa.Airbnb refuse to compensate me and say that somebody in friends or family have used the card - which is an insult.How can I get a reasonable response f... Latest reply by Sean1727

I own several Air BnB rentals and have had 2 guests that caused major issues. I have over 100 ALL 4-5 star reviews per listing and am a Superhost. We have hosted over 1000 guests. Latest guest brought a loaded gun without permission and when they request... Latest reply by David9694

I have a guest who booked my place for 31 days, may I know what are the things needs to do? Example, how often to clean the unit. What are the best practices. I hope someone can help me. I am new. Thank you. [Title updated by Community Manager] Latest reply by Rogelio83

Some guests book for a number of guests but they come more than they have booked! Latest reply by Paula

Hi Everyone. I have a property that sleeps up to 11 people, and anything over 4 guests there is an extra charge per person of $45 per night per guest. What the best way to ensure people are booking for the right number? I have cameras on the property so I... Latest reply by Paula

Hello Airbnb family!It's 3 days into 2025 and the air is still fresh on this new year.Wishing us all a productive year, with joy!In just over 3 months I have had 3 guests and it has been, as my one word for 2024, an initiation. I am very excited to experi... Latest reply by Lana1222

Hi guys! My name is Michał. I live in Poland. Last year I bought 2 houses near Corinth and while one is rented on long term basis, the other one remains empty. So I decided to take a chance on short term rental. Today I received a strange message from a g... Latest reply by Joelle43

Hi everyone,I’d appreciate your advice regarding a challenging situation with my second guest at a new listing that’s already booked solid until March.Here’s what happened:During their stay, there was a water issue caused by a municipal supply interruptio... Latest reply by Joan2709

I would like to share my horrible personal experience of Airbnb guest in Pakistan / Lahore. I have been to few countries and stayed using Airbnb with great experience. But I had terrible experience in Pakistan. It seems in Pakistan, Airbnb is very risky. ... Latest reply by Javaid6