Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

What is the best way to getting paid out by Airbnb claims for extra guests? I recently had somebody have 7 extra guests stay the night and has not responses to any of my messages asking for them to take responsibility for the extra charges. Whats the best... Latest reply by Gabriel4132

It is outrageous that I purchased a gift card for someone in the Europe and I reside in the US and despite Airbnb saying the gift card is "usable all over the world," he cannot use it to book a stay in Europe. This makes no sense whatsoever! Very disapp... Latest reply by Paula

Hi! i just received a request from someone looking to book December 26 - December 30 that does not have any reviews yet and just joined Airbnb. I am always a little concerned with brand new folks that don’t have any reviews yet but I am also concerned tha... Latest reply by Kitty-and-Creek0

Hi, I have been a host for about 8 months. When setting up my posting, I had checked 'no' to smoking, vaping, e-cigarettes allowed. This weekend guest reached out to me and asked if they could vape. I told her that it was posted in the rules but she cam... Latest reply by Andrew3175

Hi! I had a guest with two dogs recently, and one of the dogs peed on a basket that stood on the floor. The guest wrote to me and said that she cleaned the basket, but honestly it smells bad now and I will have to through it away. I feel disappointed th... Latest reply by Meilin11

Ok, this one has bugged me for a while and I have finally figured out the numbers used. So 1, I am in Langford and ever since Airbnb started collecting MRDT, they have been collecting 3% from all my guests, not the 2% that is expected in Langford. 2. Wher... Latest reply by Dave264

Hi, I’m currently hosting long term for the first time ever and they guests did not pay the second instalment. Airbnb seems to not do anything about it and this really puts me in trouble. I’m in another continent and the guests are taking advantage of thi... Latest reply by Caroline2980

Hi what can I do when the Airbnb support people don’t ask you to take more photos when you are there and wait to you have left before they ask for photos. The ad is completely incorrect, other guests have articulated this in the hosts review as well. But ... Latest reply by Lina6924

Hello, I'm looking at The Inn on Rutledge. We will be 5 adults and 2 children(8 and 9). I don't know what events are taking place on May 28th and 29th or how the location of the property may impact our stay. Please advise. Thank you, Ann Latest reply by Rebecca

พอดีห้องที่เค้ายื่นจองจะมีนัดทำการซ่อมแซม ในช่วงที่เค้าเข้าพักแต่เรามีอีกห้องนึงที่เค้าไม่ได้จอง เราสามารถกดรับการจองแลเวมห้เคเาพักอีกห้องที่ดีกว่สห้องที่เค้าจองได้หรือไม่ --- Just in case, the room that they applied for reservation will have an appoi... Latest reply by Rebecca