Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi thereOur pricing has scrambled... figures gone crazy. Airbnb support no longer answering messages... we asked guest who was trying to book for 2 weeks to please wait and try again once airbnb has sorted pricing out. But now airbnb support is no longer ... Latest reply by Emilie

This experience was a doozy for us and sharing so others can learn from it. We rented one room to two guests. Our payout was $56, guest paid $80. Within hours of their arrival we noticed countless people coming and going. By around 10:30pm he messaged us ... Latest reply by Kelmany0

would you please unblock the dates fri, 8 may 2026 to thursday, 14 may 2026, because the guests want to rebook these dates? your 24 hour policy is a nightmare, it leaves no time for guests and hosts to have a conversation and check availability with clea... Latest reply by Suse36

I've tried 5 times to by a gift card through Airbnb and my card is declined every time. My bank says the problem is all on Airbnb's side. Has anyone else come across this? And how the heck to do you contact customer service for gift cards??? Latest reply by Joan2709

Going to keep things short and simple Nov 1st : I cancelled a 100% refundable reservation (Paid via bank ACH). Refund e-mail was sent from AirBNB. The refund never hit my account. Nov 30th: Contacted Airbnb about this. They said the first refund attempt f... Latest reply by Claire2503

As hosts, we often find ourselves in the position of gatekeepers, tasked with balancing hospitality and precaution. It’s a delicate dance where we strive to welcome new faces while protecting our homes (and sanity!) from potential missteps.Here’s a peek i... Latest reply by Marcin65

Hi everyone, I'm a new host and trying to work out how to set the check in day for Saturday just for the summer months when we have a 7 night minimum stay. AirBnB help centre say it can't be done, but I'm sure I've seen it on other people's listings, or a... Latest reply by Monika680

I supply everything a guest will need during their stay (usually a week or less) - TP, dishwashing detergent, laundry, trash bags, shampoo, lotions... even leave new toothbrush and deodorant if a guest left home without one. I have a renter in for a mon... Latest reply by Ola-Michael0

AirBNB suggested a price per night initially. We’ve had no takers. How much should I lower the price? Latest reply by Emilie

Before purchasing our last booking we bought gift cards for the total cost. We are considering making some changes to our booking but are concerned our fully refundable booking will be refunded in the form of a gift cards. Can we please request a direct r... Latest reply by Emilie