Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello, I am a new host and have been hosting for about 2 months with all good reviews so far. I recently had a guest who showed up to the home for check in, decided she didn’t like the neighborhood, and messaged me to cancel. I tried to be kind and unders... Latest reply by Helen3

I had to cancel my trip and did so. The refund policy was clear - I was eligible to receive 100% of my amount in 8 business days. Here I am 17 business days later waiting for my money. Called my bank and they assured me no money was blocked or sent by Air... Latest reply by Joan2709

Unfortunately I had to cancel a reservation due to travelling for a funeral and not blocking it out on time before a guest booked . I have let the guest know and cancelled the reservation, however I have been advised that there is a £90 charge however I n... Latest reply by Joan2709

Hello! Writing to see if we can get Airbnb to give hosts more support when guests break house rules. We have repeatedly dealt with the same annoying issue- guests will book our property for a small group, and then bring in extra guests, which they refuse ... Latest reply by Linda4964

So, I'm left wondering... when I listed my property and check "no smoking" - that meant to me, that there was to be no smoking, inside or out. But as I read the forums, many interpret it to mean no smoking indoors only. I just had a guest chain smoke on... Latest reply by Quad15

Hello ! Its been 4 months that I am waiting for a refund.each time it is the same email: my case will be transfered to the right departement.until now there is nothing please help Latest reply by Amy76

so I’m needing to find a workaround for monthly stays. We have a short term rental and allow 3 to 90 days. But we also want to encourage people to do rent for a month with a hefty discount. Airbnb, has it set at 28 days for a monthly discount. But the ... Latest reply by Joan2709

I have a question. I have a listing that can host max 4. Every head above 2 costs a bid extra. I have guests that made a booking for 2 but they are 3. With out any notification or communication regarding that, and obviously not pad for the extra head. Wha... Latest reply by Joan2709

In 7 years getting paid by Airbnb, I've always received the funds in 2 business days to my 2 different Chase US account. For the 2 bookings which were paid last Monday April 4th, the money did not show up. It's been 7 business days today, still no money.... Latest reply by Vasigan0

You know those reviews at the end of the public review, 'only your guest/host' will read this'? I tried to find out if AirBnB reads them and there was a slick side step, "Your safety and Airbnb experience are important, but we value your privacy too. We n... Latest reply by Moshe61