Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi! we just had a terrible airbnb experice & I wrote a review for the host. my review is not showing up on his page & ALL of his many reviews are positive- WITHOUT an EXCEPTION. how is that possible?! can he block the bad reviews? there is no contact info... Latest reply by Luca4325

We are currently travelling in Italy and most of our places state that there is access to Netflix but there is no home account. Is “access to Netflix “ on Airbnb a euphemism that means you need to sign in to your own account? Latest reply by Guy991

Hello - Hopefully someone has a resolve because the Air BnB team has been useless in working towards a resolve. I've booked 3 air bnbs in the last 30 days. Never experienced this issue until the most recent booking. When I reserve the reservation it asks ... Latest reply by Emilie

So I have had a last minute booking for a guy who has 0 reviews. It looked genuine however he has just said he won't be coming but he is booking it on behalf on this family. My concerns are his "family" could be anyone. If something goes wrong who is to... Latest reply by Elisa

Hello, fellow hosts!I hope that every one of you has had a blessed summer with abundance of reservations. I'm writing based on my concern about the drop on bookings/reservations that I'm currently experiencing for the summer. I expected that this would be... Latest reply by Will-And-Garrick0

I'm dissapointed with my recent experience. I booked a stay in Paris in February, but the host canceled my reservation last Tuesday, just a week and a half before my trip in July. Airbnb offered a $35 booking credit.When I tried to rebook, the new options... Latest reply by Rebecca

Hello, dear community.So, i have just earned superhost status this 1st of July, and i was hoping to get many more bookings through airbnb considering my listings get priority as a host. the problem is that i havent had any bookings and is something that i... Latest reply by Rebecca

Guests are getting really nifty on getting refunds.I had a guest who open a cleanliness claim against us because we leave (Ketchup, mayo, salad dressing) for the guests to use while at the house.I had caught the 3 guests breaking house rules, wearing shoe... Latest reply by Rebecca

I appear to have, eventually, found out how to resolve my issue but was not satisfied with AirBnB's support nor could I find this documented in their Help Center nor elsewhere on the internet.I include the high level explanation here and a link to the det... Latest reply by Rebecca

I had a reservation from June 3rd to June 7th. The couple arrived, saw the space, I gave them a full tour, and they were absolutely satisfied. After spending the first night, the next day they informed me that there was a smell in the house, which only t... Latest reply by Helen3