Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

What do you do when you find out a guest is a risk and dangerous and you don't want to rent to them but the people that service at air bnb don't care and they charge you ridiculous fees thousands of dollars for cancelling ? my advise is to do your own ... Latest reply by Elisa

Several times I've tried to book a place and when the host doesn't reply to the request after 24 hs, the request get expired right? but the problem is that the place gets locked for that same dates period (same exact dates period) for a long time, i.e. it... Latest reply by Lucio182

I have a handicapped “friendly” AirBnb. A guest booked last minute and had a paralyzed person in a wheelchair accompanying. They had an accompanying aid but couldn’t get him transferred to the bed without help so they called me (at 10:30 pm). I gave them ... Latest reply by Marie8425

Hi everyone, I’m reaching out to see if other hosts have encountered a similar issue. Recently, we had a guest who decided not to stay at our property because they didn’t like the area. We upheld our cancellation policy, but the guest left a review falsel... Latest reply by Rebecca

As a landlord in South Africa, I am facing a challenge due to my building's body corporate rules, which enforce a minimum 60-night rental period. However, Airbnb's payment system creates complications when accepting bookings for 30+ days as Airbnb only c... Latest reply by Pete28

I am not getting bookings Listing link: Farm stay in Hebbasale · 2 bedrooms · 2 beds · 3 baths   [Content modified by OCM] Latest reply by Iris-L2

I'm extremely disappointed with the Airbnb system. We had guests who overstayed in our house for two days and then tried to claim squatter's rights. The police had to come to our home three times before they were finally removed. While Aircover compensate... Latest reply by Ingrid767

On the July 26 to August 1st,my family and I travelled to Penang Malaysia to attend my grandpa wake, however we have also book the airbnb to stay period for these few days, most of the time we were at my grams place and only stays in the airbnb at night,... Latest reply by Elisa

the villa that i stayed at this past week was a family birthday party to which members traveled about 7 hrs for this, to be a total disappointment due to the host of the property. lady was mad that we complained that the air conditioning didn’t work, her ... Latest reply by Elisa

Hi everyone, I opened up my first ever damage claim 5 months ago, and have provided all the necessary documentation for my request. The Airbnb support team that was emailing me has since ceased to reply to any of my emails or provide any update on my case... Latest reply by JoAnne934