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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Is it considered improper etiquette to remind or ask a guest for a review? I had wonderful conversations with a recent week-long guest. They were delighted with the property, and even requested to re-book next year. I wrote my review, but none has posted ... Latest reply by Emilie

I experienced something like what you have all posted in California at a stay with this property managed by a company called sunny days, I found this because it was the closest stay to my moms skilled nursing as I have been her medical advocate for the ... Latest reply by Mike-And-Jane0

I'm flying to Houston for surgery and when I'll be released to fly home is to be determined. While I'm posing a 16 day rental, I asked an apartment host if there would be a partial refund if I left early, and he said yes if I didn't make a non-refundable ... Latest reply by Helen3

We had a very biased and negative review over issues that were solvable by the guest and addressed by us as soon as we heard. Mathematically her 2 star review will negatively impact our algorithm for some time. She was prone to complaining and when i sent... Latest reply by Heather-J2

We just started hosting on Airbnb and wanted to learn some strategies to make our listing attractive for our guests. Latest reply by Miki150

We’ve been hosting with dedication and professionalism since we joined Airbnb, maintaining clear house rules, excellent guest experiences, and a peaceful home environment. But this year, has been deeply frustrating.Without our consent, Airbnb applied a 1... Latest reply by Dinamarta-Jose0

My listing is marked as a no pets listing. Guest showed up with a cat, a cat condo, and sheets and pillows. The cctv showed this at checkin so we reached out to the guest, who claims it was Airbnb's fault because he searched for pet friendly listings. ... Latest reply by Aileen-F-0

So, we got a poor review after a group of two guests for our two-person listing turned out to actually be three guests, and we let all three stay anyway, but charged them a bit more for the extra guest. Blindingly obvious that the poor review is retaliati...

Several times, I have had guests rent the home for 7 guests and bring several others. Avoiding the extra guest fee. I haven't really pushed the issue but I am beginning to feel taken advantage of is this something I should address every time it happens? Latest reply by Greystone0

Can someone please help in May 2025 as a 10 year superhost I tried to change my payout method to my new bank card. Everytime the app allowed verification until the point of card verification then the app failed. Every bank card and no matter what WiFi co... Latest reply by Joan2709