Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Every year we have a family vacation together, this year we rented a cottage from Airbnb for 4 days / 3 nights in May for over $1500. On our first day in the cottage right after dinner around 7pm, one of my family member went to the washroom in the baseme... Latest reply by Helen3

I’ve tried and tried to do everything to stay w airbnb and do right… May 19 I had a booking in Tampa w a beautiful listing on the app.. I’ve always had no problem w airbnb spending thousands .. well upon arrival the parking garage men were doing drugs, ra...

I have been a host for over 2 years, and thankfully have only had a handful of issues that I needed Airbnb to get involved with. I was always satisfied with the resolution process, but lately it has waned. I submitted a request for 20.00 for ruined sheet ... Latest reply by Nakeisha1

Hello everyone! Today I’ve been thinking about all the kinds of guests that Hosts will come across during their Hosting journey! You’ll have hosted people from different countries, of different religions, from different kinds of communities… it’s a... Latest reply by Zheng49

I have two homes on airbnb and for some reason only one is booking. I'm not sure why I'm not able to book my other home. Latest reply by Zheng49

I need Airbnb to step up on this one. Numerous times I have people sneaking in pets. We find pet hair all around the units and we have to pay our cleaners more when tenants bring pets. If I try to charge them, I am breaking the law because what if it is a... Latest reply by Joan2709

Been trying to contact someone for 4 days since I created the account . No one at Airbnb is able to help . I have a newer account looking to book but booking fails. I was hoping to get a room to stay but failed to create a reservation after the 3rd attemp... Latest reply by Rebecca

I just received a booking for February 2025 (8 months out) which is peak season. They booked at a low rate because I had not yet changed the minimum rate, as my booking settings are set for a maximum of 6 months out. I've been hosting for four years and... Latest reply by Rebecca

I plan to travel to Tibet from Singapore. I'm looking for available and fast ways to Tibet. I found some ways here. Would someone give me some suggestions? ** **[Link removed in line with the Community Center Guidelines] Latest reply by Bhumika

Has anyone found a work around on the new summer 2024 release message system. On the mobile app, it does not list your internal name of the property, it has the feature on desk top platform. We have numerous listings and are unable to decipher which prope... Latest reply by Bhumika