Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

As a host of a villa in a secure gated estate I need to send guest registration forms to guests a week before they check in - estate rules. How do I do this when the the Air bnb does not allow attachments of documents? Latest reply by Shelley159

I did not smoke in the property I walked away as stated in the rules, guess do not hang at the cameras that host can see so I walked away some steps away from the property now he is accusing me of smoking weed inside even thought I didn’t Latest reply by Alicia753

As a host always make the guest feel my hospitality 6 hours after they have arrived through the airbnb platform to see how their stay is (just like front desk at a hotel would do) .Having a clean home and booked calendar is a cake walk ; any one can d... Latest reply by James4510

Hi All, This experience is unimaginable, like I am dreaming! A guest that lodged in my house described it as being like a 5-star hotel and has virtually all the essential facilities of a 5-star hotel. Also ALL the guests that visited (except this one from... Latest reply by Darrel0

Hi Folks,Our first experience of an horrific fish cooking smell from a guest pervading the whole apartment.Does anyone have an Ozone machine, how long do they take to work and what capacity machine should I buy?Thanks Latest reply by Kim-And-Joel0

This is the thorn in my hosting side. The laundry side of things is the biggest struggle and causes rifts with the cleaners because they can't wait around for everything to dry (I have 9 beds in one of my properties). I've been using heavy blankets/quilts... Latest reply by Barbara3601

Hi Airbnb Community,I’m having trouble syncing my Airbnb calendar with the booking system on my website. I’ve set up iCal synchronization, but there are issues with availability updates:New bookings made on Airbnb aren’t consistently reflected on my websi... Latest reply by Joe3792

A host has asked me to decline pre approval for a property as Ive changed my mind. How do I do that? Latest reply by Mario3784

So My questions .Yes more than one. I almost fully redesigned meaning lots of new furniture , Professional photos . but still I am falling behind. Example I notice hosts doing a 1 nigh buy range price smart never thought about that. .thinking of getting... Latest reply by Sally10

I just contacted airbnb support to report an issue a guest had with a mouse. I was trying to get the protocol and policy that aibnb uses so I can handle the situation fairly. As soon as the guest mentioned a mouse, within 15m I contacted the guest and gav... Latest reply by Helen3