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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi thereMy guests realised the bag in the hoover was completely full, we have no spare ones in the house and are unable to drive there with new ones. There is however a shovel, and per the rules they are not obliged to hoover the place so it must just be ... Latest reply by Helen3

Hello everyone,I am writing here with deep sadness because I have found myself in a situation where I feel completely helpless. As a last resort, I am seeking advice from this community. Airbnb representatives told me there was nothing more they could do ... Latest reply by Joan2709

Hi everyone, I’m a long-time host and wanted to bring up a concerning experience that I believe highlights a possible loophole in how Airbnb enforces its review policy. A recent guest submitted a refund request and in their refund note, they wrote the fol... Latest reply by Natalia1794

Hi everyone, Looking for advice regarding a situation we faced after our recent Airbnb stay. We stayed at a multi-unit property where several separate rental units share the same plumbing system. During our stay, the toilet got clogged. We immediately con... Latest reply by Emilie

We’ve been Superhosts for years, with great reviews and responsive hosting. A recent guest checked in, made a cleanliness complaint (minor issues), and we had our cleaner at the property within an hour. Despite our efforts, Airbnb refunded the guest after...

Where does Airbnb notify on the Reservation the guest is a travel agent and the guests are their listed approved travellers? I feel cheated because we ahve an entirely different way to rent to 3rd party agents, businesses, business travellers, corporation... Latest reply by Helen3

Posting today as I’m sure I can’t be the only host who feels Airbnb never has my back!I’ve had yet another correspondence today & three lengthy phone calls, about a new listing I’ve added as they’d taken a 20% discount from the first four bookings, not th... Latest reply by Helen3

Hi, I have 2story historical house with 5 bedrooms 2 shared bathrooms. i only get booking in June and during football season. how do I get more booking on other months. Latest reply by Keara11

Hello,I am wondering if anybody else rents an apartment in Spain and could advise me as to how to submit documents required by law under the new 933/2021 decree throughout Spain enforceable from 2nd December 2024? Latest reply by Magnus-Flem0

We stayed at the ** in Myrtle Beach, SC at the end of May and I experienced some of the worst bed bug bites I’ve gotten since a motel… we notified the host. She was supposed to have sent monetary compensation for the cans of spray and cleaning I had to pa... Latest reply by Emilie