Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello, after 3 years and 60ish 5 star reviews, we had our first awful experience. The guest is falsely claiming a 2” scratch on their car was caused by my child’s bicycle, in an attempt to get a free 3-night holiday stay. There are lots of reasons it’s ...

Hi, I am a new host, offering a room in my apartment with shared bathroom. All rooms have a key and possible to lock. Do I need to change lock in rental room or is it ok for host to have similar key to the room for access in emergency? Nobody else than ho... Latest reply by Anette765

Hello! I am relatively newer to hosting but in my first few months I have almost all five star reviews and super host status. No one has had issues yet like this one but I had a couple reach out asking for a full refund after finding three spiders in the ... Latest reply by Naomi447

I recently heard from a friend about their horrific experiences with Airbnb support for a cancellation. As a long time Airbnb super host I was terribly embarrassed and didn't understand what they were experiencing. Until I needed some support myself with ... Latest reply by Marie8425

Long story short, the guest is obviously trying to abuse us. Got a message stating that pool guy came and told them not to use the pool for about an hour to let the chemical circulate. Spoke to pool guy and my camera feeds and the guests were on their way... Latest reply by Danny627

Hello. I have a question, I have searched but boy it seems complicated and I’m pretty computer savvy.. I finally figured out how to get a 2 day min for weekend starting Friday and it awesome. No more ruined weekends and still booking. so my question is... Latest reply by Kevin-and-Jen3

Hello community. My Airbnb listing has been suspended with no explanation why with the exception there was a security concern. I finally got some info from an Airbnb member but he said he could not give me full picture since case was held by security. I’m... Latest reply by Niqui6

I charge a pet fee for our listing using Airbnb's functionality to do so, and up until now assumed that this was sufficient (guests disclose pets along with indicating the number of guests, then it is automatically charged). However, I recently had a gues... Latest reply by Joan2709

Airbnb cancelled a 33 days booking which has been held for several months 1week before check as the guest stopped payment at the bank. We have a strict cancellation policy and tried to work with the guest and explained to them they we could not cancel the... Latest reply by Rachel2932

Hi everyone. I have a big house with a pool on Cape Cod that seems to attract many "girls weekends." Several have been bachelorette related. I don't have instant booking, and always respond to their request with the below:"Hi [Name], thank you for reachi... Latest reply by Elaine701