Support with your bookings

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Hi all, I received an unusual enquiry today and was wondering had anyone else experienced it. My gut is telling me this is a bit odd. The person sent an enquiry saying they were in the process of confirming the reservation by settling the room (thats how... Latest reply by Rebecca

I am new to the hosting game and I had an inquiry for a 72 day stay. Here are my concerns:1) the person's account is new, joined within the last month. So no host reviews.2) The initial inquiry was in a different language, the translation tool helped in t... Latest reply by Abigail353

I have been an Airbnb host for at least 6 years but my current experience with Airbnb Support is completely unacceptable. My long term guest wants to end her reservation 6 weeks early to move to another location that will be more convenient for her. Per... Latest reply by Rebecca

Any other hosts have this issue wherein they Airbnb Support has been absolutely no help? I've had a guest wreck my place and submitted a case for reimbursement. I provided all the details, pictures, receipts, and invoices there was to support my claim. Th... Latest reply by Rebecca

I am quitting as an Airbnb host after 9 years and over 2500 reviews with a 4.6 rating. They have become increasingly pro guests and dishonest with me about their mistakes. They take no ownership. I have had many sleepless nights in the past month worrying...

Hi, I've accepted a guest. I'm not physically in the apartment. The guest has been staying with me for two days and has been behaving badly. He's breaking all the rules. He's drugged and the neighbors in the house are complaining.Airbnb doesn't do anythin... Latest reply by Bronwyn100

I am shocked by unfair treatment of me as host by Airbnb. I had a guest who stayed at my apartment for 5 nights. I checked with her during her stay and she said everything was great. After she checked out, she reported to Airbnb that there were bugs in th... Latest reply by Hania120

I just had a terrible experience with a guest and the support from Airbnb. Since before arriving to my house, the guests asked for an early check in, which I agreed upon paying an extra fee. They got mad and did not accepted. They arrived to my house, co... Latest reply by Tania937

Airbnb is going bananas with the listing suspension i have had 3 perfectly good super host status listings suspended on my diferent acounts due to 1 single review of 3 stars because 1 of the criteria is 1 star, its getting to a point where i wander if its... Latest reply by Tania937

We live in Auckland, NZ and we have many guests arriving into the country at very early hours (from 04:30 - 08:00am) from Nth America & Europe. Most of these travellers have flown non-stop and are, understandably tired after their long flights, so I am ... Latest reply by Stephen1172