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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

The host was talking to me on the deck.Proceeded to enter the home and go through the rooms to see who was there.Is this wrong? What about my privacy? Should I look for compensation as the tone for our weekend changed, very uneasy feeling.Send your ex... Latest reply by Elaine701

Hello - first time poster to the community here, but I've found earlier conversations very helpful to read. Long story short: we found bed bugs in our AirBnb this past weekend (confirmed by a pest control report) and I am concerned Airbnb and the host ar... Latest reply by Lorina14

I had a guest who booked for 3 nights, she stayed in the apartment for just 10 minutes and sent me a message that she was leaving because the flat was too small for herFirst, I'm a super host and all my reviews are amazing, maybe for her standards the fl... Latest reply by Zheng49

I booked multiple apartments on the same day. Then it seems my bank blocked the transactions.Anyhow, I'm trying other payment methods to no avail. Can you please unblock my account?I've been using Airbnb for 10+ years. This is unacceptable. Latest reply by David12533

As a person who has stayed in AirBnB's for over 15 years, I would like to know when the custom of leaving information for the guests was discontinued - a notebook, etc. that would list nearby restaurants (with menus), closest grocery store, gas, favorite ... Latest reply by Paula

I don't have a refund policy in my Airbnb listing, but a guest is asking for a 50% refund after staying for one night. The reason they want to cancel is that they are unhappy with the suburb and the busyness bus in the the area. I offered to refund 25% as... Latest reply by Paula

Hi, So I normally do long term rentals for my apartment in NYC. Guests normally stay a month or longer. I had one guest stay over this summer for 2 months and began complaining about bed bugs 6 weeks later. I have never had a bedbug problem during my enti... Latest reply by Lorina14

I have been a host for 5 years now. I have never asked to cancel a guests reservation. Unfortunately I had a guy that had a reservation but I had some maintenance issue that needed taken care of before a guest could stay. I contacted the guest before I di... Latest reply by Amy3274

Dear Airbnb Please consider adding a SUPER/FAVORITE GUEST category. This status or category is earned by guests who were quiet and clean during their stay (you may add other criteria). Guests who've earned this status should be provided incentives such... Latest reply by Shelley159

I have 2 guests shared 1 bathroom upstairs, both lived over 1 month with bargained price (23%-25% off , both are interns). During their stay, one day I found a deep scratch on the shared bath's floor. I couldn't figure out who did it. Today, when I did c... Latest reply by Bronwyn100