Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My two bookings got canceled because of a "subject issue." Here's the message I received from Airbnb: "It looks like the photo you added is a copy of your ID. To make sure it's really you, we need a photo of your real ID, not a copy."So, what did I do?I t... Latest reply by Emilie

I’m asking on behalf of my father. He’s recently been diagnosed with cancer in his brain and can no longer travel. Sadly he does not have insurance. He has booked to go to South Africa in January with my mum, my brother and some family friends. He booked ... Latest reply by Emilie

Please verify my booking of a gift card made on 19/12/24. A payment of $65 has been deducted from my account but no email has been received. Latest reply by Rebecca

I have done everything possible as per the Listing guidelines etc... and it's been a month I am not even getting a single booking. While on Booking.com i am able to get leads & conversion. Don't know why Airbnb has been poorly performing even for my other... Latest reply by Emilie

We just opened our first Airbnb and was wondering how to increase bookings. We are The1840Loft of Ripley Ohio. This beautiful 3 bedroom loft apartment is wonderfully decorated and ready for bookings. We have had just one booking since we opened 3 weeks ag... Latest reply by Emilie

I have a request today from someone new to Airbnb requesting a one month stay or possibly longer. Is there anything I should be concerned about? Latest reply by Emilie

So I have been treated very poorly by the support ambassadors, even yelled at and hung up on and to make matters even worst i never received my payouts when promised, instead i would screenshot the information telling me when and how I wound be paid but e...

Can we publish again airbnb experiences. We operate commercially run and fully licensed sailing trips in Barcelona Latest reply by Rebecca

Has any of you ever been fined by the housing development because your tenant drank too much and ended up at the wrong house? Or for something similar? I don’t know how to make the tenant pay the fine. Latest reply by Emilie

I am writing to formally request immediate escalation of my case to a higher department. Regarding the previous case we discussed, there appear to be serious issues involving the ambassadors handling my situation. Their actions have caused me a financial ... Latest reply by Mike-And-Jane0