Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

When blocking dates in our property calandar we use to have an option to add a note to remind us of what we were blocking the dates for. It seems with this new app that option is no longer available. This requires us to keep another calandar separately ... Latest reply by Neil48

After several 5 star reviews this summer I had a guest ask for a refund concerning 1 dead ant and a couple of crumbs. She stated home was not clean so I sent the housekeeper in 20 minutes later to reclean and check. Guest then refused a walk through stati... Latest reply by Helen3

Hi everyone,Quick question: for stays of 5 nights or more, do you provide double towel sets per guest, or just one set since there’s a washing machine available?I aim to offer great service, so I’d love to hear what’s worked best for you and what guests u... Latest reply by Mary1523

Just wanted to alert everyone that AirBnB's sync with external calendars is MESSED UP. Some users report problems with Outlook, my problem is with Google Calendar. Reservation end days are shown one day to soon. A fellow host posted about this in 2023 ... Latest reply by Rebecca

We were excited to welcome our first guest to our rental. It was just remodeled and every item was new. Guests left all of the bedding a bloody mess and refused to pay. No problem, Air Cover is there to help, right? Ha ha ha ha. Wrong. Despite recei... Latest reply by Adam2438

I have a girl who booked my accommodation for her parents a month in advance. I asked her to send me a copy of her parents drivers licences so that I could verify their identity when they arrive. Someone told me third party bookings aren't allowed? C... Latest reply by Joan2709

Hi I accidentally sent a refund twice to the guest. Is there a way to cancel one without requesting she sends it back as I feel she will just get annoyed? Regards Anne Marie Latest reply by Patricia2526

How to list a booking? Latest reply by Bhumika

Hello, I recently booked an Airbnb for the end of August for a couple days. I browsed through the terms very quickly as I had already been looking at this location (I know this is on me to pay closer attention). After booking, something came up and I am n... Latest reply by Jennifer1897

So the guest stayed for seven weeks. Upon departure, I discovered that the guest’s pet had damaged the window blinds, with the damage located close to the floor. The blinds were replaced, and a Host Guarantee (Host Protection) claim was filed for reimburs... Latest reply by Ania-and-Greg0