Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have had a guest request a change to dates of booking - the first time less than 24 hours notice - however I accepted it due to the circumstances, the second time just outside the 24 hours, which I have reluctantly accepted - although I would like advi... Latest reply by Rebecca

payment error and reached quota. i very need your fix asap , i need to find a place to live Latest reply by Rebecca

Hi folks I’m a Superhost for 10 years in desperate need of help. Airbnb Support have shown to repeatedly be unable to fix the issue. I have 3 listings in Norway. My “How to get inside“ check-in instructions are not visible on 2 of 3 listings 臘‍ I’m desp... Latest reply by Joan2709

Hi all, I've had 3 guests recently (two of whom were first timers) that claimed they hadn't 'received' the arrivals guide or seen the house rules.Two then kept asking me questions, not a problem of course, except they were answered in the guide.Then one m... Latest reply by Valentine147

Hello Hosts! Happy Holidays to you! I am learning sofar with my experiences with AIRBNB that short term stays are much better to deal with than having someone re-book weekly and staying for long term. It seems when people stay for more than a few weeks t... Latest reply by Paula

Here is what happened to me! I had a guest whose behaviour was very damaging. He came earlier than expected but I received him anyway when he chose. I upgraded his accommodation from a room that was 30 Euros per night to another that was 40 Euros per nigh... Latest reply by Alicam0

why our Villa name does not appear when searching for it in the booking engine on AIRBNB, is there a setting in the Airbnb listing that we should do?maybe there is a factor because the search is more frequent than other Villas?thank you for helping Latest reply by Shelley159

I need help on this one:We don't accept pets, as we have guests with all sorts of allergies. But some guests try to get past our rule with the term "emotional support animals." There is a guest pending such a request. How should I respond? Thank you Latest reply by Suzanne1117

Hello, I'm wondering if there's a way to add an extra guest to the booking but only for 4 days. I'll be staying over the course of 15 days and when i try to add an extra guest the price doubles entirely. Is there an option to only add an extra guest for ... Latest reply by Emilie

Why doesn't ABB let you give imported calendars a color??? It just feels like they aren't playing nicely with others, but it ends up hurting hosts or at least me. I had to unlink my calendars because I can't tell dates that I have personally blocked vs da... Latest reply by Fiona256