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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

The last guest was the daughter of the person who booked my place. The following day after she checked in, she abruptly decided to leave, saying she did not feel comfortable living at my place. Apparently, she and her father did not read the listing and t... Latest reply by Elisa

I was very disappointed with this rental experience. The pictures on the website and the reality were completely different. The sofa was old, shabby, and very dirty. As soon as I checked in, I discovered that the door to the washing machine was broken, wh... Latest reply by Joelle43

Every time I try to access the get receipts and manage payments on my upcoming trip I keep getting an error message stating " an unknown error has occurred" on the app. When I try to access this via the airbnb website, I get sent back to the main screen. ... Latest reply by Rebecca

A month and a half ago, I had booked a townhome for October 18-19 for 6 guests. Come that Friday around 4:30 PM, I get to the AirBnB, and cannot find the details for entry anywhere. So I message the host, and he replies by saying that the townhome is not... Latest reply by Joelle43

I received a notice from host about damage to the unit. We did not do any of the damages. He had picture of every scuff and mark on the walls. He also said the bedding was all damaged. We are four old people! We did none of this. feel Ike he needs t... Latest reply by Alicia753

We do not stay in places that allow pets yet, we cannot search for only properties that are pet free. It is annoying to have to search the details of single listing that meets our other criteria to determine if the property allows pets. It seems like it ... Latest reply by Phyllis160

The issue is simple:My listing clearly states the property has queen-sized beds.The guest left a 2 star review claiming that the beds are full sized and not queen sized.Guest had an issue with me because I did not left them cancel the booking after they c... Latest reply by Armaan5

I had a guest stay at my home during the Hurricane. They were trying to escape the Hurricane since they lived in the Tampa, Florida area. Of course my home lost power because of the high winds. My guest was upset that I didn't have a generator. The de... Latest reply by Greg2406

I have been trying to get an issue resolved for almost a week and its tying up my funds I need for my cancer trreatments. I keep getting the run around saying that supervisor witll call me back . No on ever calls back . This shouldnt be that hard to fix, ... Latest reply by Paula

I just received an instant booking and the guest has one horrible review and I am very concerned about my home. What can I do here? Latest reply by Joelle43