Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, lea... Latest reply by Elayne-And-Dave0

Had a guest leave a 1️ after (by her own admission) neglecting to read our listing and noting it’s a shared flat. She proceeds to go so far as to ask me to stay somewhere else for while she’s here and is incredibly rude the entire time. Come check out, we...

has anyone received requests to visit your place before booking? clients wants to book for extended periods of time 6 months. Latest reply by Joelle43

Unfortunately guests and I can't find where the check in instructions are anymore. I was using a series of pictures and instructions on how to get it. I can find it in the hosts listing setup but I cannot find it in the guests app. I used to send the airb... Latest reply by Maxx11

Hi everyone,I’d really appreciate some perspective on a recent situation. A guest had to leave my property a few days early due to a personal emergency. They let me know after already checking out and kindly asked if I could offer any refund if the remain... Latest reply by Eric9467

My account has been flagged and I think will be suspended but I just cashed an airbnb gift card to send my girlfriend on a trip with her friends. If I cannot use airbnb, I need the gift card balance, so she can create an Airbnb account and book the trip h... Latest reply by Bhumika

Hi Team, My name is Sunny Isiche, and I am a Superhost on Airbnb with a strong track record of hosting over 170 guests. I have always taken great pride in offering a welcoming, respectful, and supportive environment to all my guests, going above and beyon... Latest reply by Bhumika

Link is below. There are 70+ reviews but they are all within the last year or is (usually more spread out over time). The price of the Airbnb is cheaper than others in the area (and on VRBO) if it is as nice as advertised. I have also read that there ... Latest reply by Jeanne961

Hey I recently bought a $500 gift card from Airbnb. I was hoping to receive a physical gift card in mail. As per the website, the gift card's estimated delivery is within 10 days of its ship date and it was shipped on 5/31 but I haven't received my gift c... Latest reply by Elisa

I’ve been hosting experiences on airbnb for a while, but now they have updated everything I don’t seem to be able to change the number of places available for my experience if anyone has booked it through Airbnb? I book through my own website too, and our... Latest reply by Elisa