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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

What can I do? My guests is checking in this week. They have obviously changed their minds about the trip and have asked to postpone the trip to next year. I refused the first request, as I’m likely to close my Airbnb during that month. He immediately req... Latest reply by Andrea4812

Hi, I would like to book this villa, but I am scared that it might be a scam. ** It is perfect for what what we need. But I was nearly scammed on Booking.com so I am being really cautious! Please let me know your thoughts. **[Identifiable listing in... Latest reply by Bob297

I referred a friend, encouraged them through the process and told them they'd receive a referees bonus as per Airbnbs terms. But then Airbnb declined to pay it out. They wont even tell her why, they just sent the terms. She was completely deflated. I trie... Latest reply by Chadia5

Hello fellow hosts, I have to admit that I am not a regular host. I have hosted before and had great experiences, so decided to host again for the month of June to try to cover expenses in between roommates. I am currently confronted with a peculiar sit... Latest reply by Dirk325

My recent guests for my camper use the community showers in the campsite. Then they left. They texted me telling me they forgot to bring the towels back to the camper.Should I do an air cover claim or should I charge them and if I do how do I do that?Also... Latest reply by Mike-And-Jane0

I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Deirdre161

I'm unclear as to the last date of availability in my calendar. For instance, if I make available our house from Jan 1-7. Does that mean the guest can check out on the 8th? Or is the last night the 6th and they check out on the 7th? Latest reply by Angie29

I CANCELLED MY RESERVATION several month ago before it starts. I was told it is cancelled, but I found out a month ago it is still charging me for the reservation as if           it was not cancelled with a due amount of around $21000. I had charged m... Latest reply by Fred13

I would like Airbnb to include a cancellation policy that says if the guest cancels and then someone else books the airbnb for the cancelled dates, the first guest gets his/her money back for as many days as the new guest is staying that overlaps with t... Latest reply by Fred13

As a brand new Airbnb guest, I am writing this in the hope that my concerns could be addressed in clarifying in for the benefit of ALL NEW Airbnb guests. Although we were somewhat familiar with Airbnb when we did our first rental, we did not know about a... Latest reply by Fred13