Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone, I recently started hosting. I had to travel overseas which meant no WiFi access. No ability to see guest messages or reply to them. How do you handle this, hosts? Ie when, for whatever reason, you cannot access mobile service? Thanks so much.... Latest reply by Joana450

I recently had a guest book my property for 12 days during Christmas and New Year's. Before her check-in, we installed a new water heater. From the moment she arrived, she complained that there wasn’t enough hot water.To address the issue, I adjusted the ... Latest reply by Frances3408

I’ve been hosting on Airbnb for the past couple of years and have achieved Superhost status. However, maintaining it has been challenging, especially in Pakistan, where many guests are unfamiliar with the platform and its rating system. I manage listings ... Latest reply by Joan2709

We recently stayed in an Airbnb, and after arriving late to our destination we were immediately threatened by our host, so we left in the middle of the night as the conversation thread moved from open threats to drunken slander. Airbnb put us in a hotel f... Latest reply by Robbie54

Noticed a place that had the headline, "40 Minutes from Amsterdam" I was looking for a place for my family to spend Christmas because my son couldn't come home from Amsterdam for the holidays. So, I booked it thinking that it would be navigable to trek 4... Latest reply by Robbie54

When I tried to create a new experience, I received notification that AirBnB is not allowing new experiences at this time. Does anyone know when this might change? I have several new experiences recently approved by the National Park Service but I can't p... Latest reply by Brandon74

I tried to dispute a review made by our guest which was retaliatory in nature. The guest had violated our check in policy and our additional house rules. They were not yet allowed to check in early , we asked them to wait but instead they went on their... Latest reply by Sara-And-Rob0

Airbnb really needs to help guests understand what is meant by "value." What is value? What does that even mean? Is it the price for the accomdation? Is it the inherent value a guest gets personally from staying at your place? Is value tied to the ty... Latest reply by Wendy1902

I wonder what the feedback breaking point is about problems on the platform. Clearly when you enter Reviews in this forum and receive 10'000 results, this should be a flare going off for Airbnb to look at what is going on. Hosts are so exhausted by the...

I haven't gotten any bookings for January, February, March 2025.....what is the problem?? Latest reply by Larry642