Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello,I am seeking advice on a refund issue I’ve been facing. I canceled a booking on December 18, 2024, nearly a month before the scheduled stay. I received a notification that the refund had been processed, with instructions to wait for 15 days and then... Latest reply by Kyle1125

I have set €35 cleaning costs for an apartment. The guest then pays €50 and I also get paid €50. How can that suddenly be €15,- more?

Hey fellow Hosts,So I recently had a booking that stated in the inquiry "my wife and I will be visiting family" and it said 2 guests. Our house rules state 4 guests max (its 800 sq ft home 2 bed/1bath). However, our driveway security camera showed that he... Latest reply by Hailey125

Booking host asking for passport details 3 months before arrival in Spain.i understand this is the law BUT Is it safe to send these details via Airbnb?what does the booking host do with these details? Are they kept securely? Latest reply by Catriona73

Hi! My name is Nancy and I live in Sedona, Az. I would like to talk about reduced bookings. Happening to anyone else? I read in a political magazine that STRs under $125 are not booking well, because of economic uncertainty; yet STR's renting for $1000 ...

Fix phone update issues Latest reply by Elisa

We were charged for the taxes in Verona when we arrived. The host told us that we needed to pay in cash. Is that true? Latest reply by Elisa

The Airbnb host has refunded me part of my rent. The refund has gone to a credit card I do not recognize. It was probably sent to a payment method added years ago by one of my friends that I may have used once. Can the Airbnb payment team cancel this refu... Latest reply by Leah766

I made the most recent update and the option to add a custom length trip for specific dates has disappeared from the Custom Trip Lengths tab. Has it been moved to another place? Latest reply by Joan2709

Would you rent your place to a hostile, liar thief ? Your reply ahould be definitely “no”. I invite you to check then my profile. ( https://www.airbnb.com.tr/users/profile/about ) I am an Airbnb guest for 9 years although I am not a frequent user I was ... Latest reply by Helen3