Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello everyone, My fiancé and I just became Airbnb host. We own a duplex and decided to Airbnb the other unit to help save up for our wedding. This weekend we had our second guest book (woo hoo) but the roll out has not been entirely great. Our first gues... Latest reply by Helen3

Hello. My name is Joel Santana.I have a question regarding staying at an airbnb. If my guardian books a room in advance, am I (17 year old) eligible to stay in the room by myself?Thank you Latest reply by Mike-And-Jane0

Hi Everyone, Has anyone else been experiencing an influx of businesses and services in their inbox offering cleaning, property management, or even asking for free stays in exchange for social media exposure/other services? I find it a bit frustrating sin... Latest reply by Helen3

My guests have not been receiving the check-in guide and finding it within the app is difficult. As a workaround, I provided my guests with a URL link to the check-in guide for my listing however now, Airbnb has restricted access to the URL. My guests are... Latest reply by Helen3

I requested the host if I could alter the check in date by a day and have an early check in. He refused the early check in (although his listing says he will try and accommodate early morning check ins or hold guests' bags). But then he proceeded to say... Latest reply by Rohan110

We are a group of 10 football friends who travel to NCAA football games together. We live in different parts of Texas and all traveled in to the Knoxville area for a football game. The host accepted our full payment, confirmed our booking 7 months prior... Latest reply by Helen3

Hello, fellow community member, I want help on how I can attract more guests to book. Any advice will be appreciated. [Title updated by Community Manager for relevancy] Latest reply by Till-and-Jutta0

Hey there, I know life can be really busy, and we often hear in the Community Center that you are having to juggle many things at the same time. This is often where having a handy hosting routine can be a great help! We’ve had many great conversation... Latest reply by Jo620

Hello!We have been with Airbnb as superhosts for 6 years. We have more than 400 reviews (377 as a host and the rest as guests) with an overall rating of 4.99. We recently hosted a group who had three extra people that primary guest snuck into the guestho... Latest reply by Iolanda54

Hi, We have a booking starting tomorrow but the area we are travelling to is badly affected by storm Babet and there are serious weather warning for the area discouraging non essential travel . Our host has agreed to a full refund due to the unexpected s... Latest reply by Sandra856