Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I’m unsure if letting a new guest book for a month is a good idea. They’ve not been on air bnb for a month. This happened before and they asked for personal info, this time they didn’t but I’m skeptical. Latest reply by Joan2709

** I write a review to the host about my stay. It wasn't 5 stars but it wasn't a 1 star either. It was fair. It then got removed. I asked airbnb why and they said the host sent screenshots saying that I said I was "tight on money" and wanted to get fre... Latest reply by AZ-Housing0

Hi there, I have been a long time airbnb user but new to hosting. My name is Greg. I had my first message on airbnb that basically said that the person trying to book a reservation with me non longer has an airbnb account....does this mean they were fla... Latest reply by Greg2563

A guest booked my property without disclosing that she had a pet despite my listing does not allow pet. I later heard a cat noise and discovered that she had brought one onto the premises. As per Airbnb’s policy, host is allowed to cancel bookings without... Latest reply by Rebecca

I am getting the same type of request 30 days but ask him for a video of the kitchen so they can cook Chinese food, but I’m noticing in mine as in yours is the translation button has been activated. They’re trying to fish for me to put a number in so I ca... Latest reply by Paula

I agreed to meet a guest for check-in, but when he arrived, I became very concerned. He appeared disheveled, smelled strongly of weed, his eyes were red, and he looked as though he hadn’t slept in a week. Additionally, he only had a backpack, and his clot... Latest reply by Frances3408

Today I received a second pre-approval request in as many days of a new to AirBNB guest with a booking of 1-3 people in a house w/5 bedrooms. The first was translated from Chinese (guest name “F” but AirBNB verified) requesting a one month booking for 3 a... Latest reply by Paula

I'm new at hosting (since July) and so far have had all 5* reviews and helpful private feedback. Unfortunately our last guests were extremely difficult to deal with, going out of there way to find every small thing to complain about from the beginning a... Latest reply by Joan2709

We’ve been getting random inquiries by someone who seems to be trying to engage us in conversation with frivolous questions. Like, ‘can I cook in the kitchen’ or can I send them videos of the apartment. When I say that I don’t have videos, they ask aga... Latest reply by Joan2709

What do I have to do? Should I ask all guests to provide a copy of their passport before they arrive so that I can send it to the police Latest reply by Daniel13989