Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

So, we got a poor review after a group of two guests for our two-person listing turned out to actually be three guests, and we let all three stay anyway, but charged them a bit more for the extra guest. Blindingly obvious that the poor review is retaliati...

Several times, I have had guests rent the home for 7 guests and bring several others. Avoiding the extra guest fee. I haven't really pushed the issue but I am beginning to feel taken advantage of is this something I should address every time it happens? Latest reply by Greystone0

Can someone please help in May 2025 as a 10 year superhost I tried to change my payout method to my new bank card. Everytime the app allowed verification until the point of card verification then the app failed. Every bank card and no matter what WiFi co... Latest reply by Joan2709

I've had a guest leave a couple days ago and they haven't left a review.They broke a house rule by allowing a dog inside and I will be charging them a fee for this.But I want them to leave a review before I do so (so they don't leave me a bad review) so i... Latest reply by Lorina14

Hello, I have been hosting for five years and currently hold a rating of 4.99 based on 177 reviews and counting. Recently, I’ve noticed a decrease in bookings, which seems to be related to how fees are displayed. Many guests have reached out, mentioning t... Latest reply by Mary1142

Hi everyone! I’m Rosaline, a new Super host from Sagana Town, Kenya I host a peaceful and glam space perfect for guests looking to relax, recharge, or explore.Sagana is known for its beautiful rivers, adventure sports, and camping trails . My favorite ho... Latest reply by Alex

I was wondering if there are specific rules or regulations in Berlin that mean you can't bring an extra guest to your AirBNB during the day? Latest reply by Alex

Hi, we just received two requests to book from two different people, one to stay tonight and the other to stay tomorrow night. But they both were JUST verified this month, and have no reviews or past stays. I’m not against allowing people with no booking ... Latest reply by Elisa

Hi, recently I have join, I have 3 bed app in the heart of tlv.Wondering how I can promote my app better.Tnx Latest reply by Elisa

We recently experienced a situation we believe many hosts can relate to—a clearly retaliatory and factually inaccurate review left after we held a guest accountable for damage to our property. Despite clear evidence, Airbnb twice denied our request to hav...