Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am new here, looking kind advise to book my propertly more frequently. Latest reply by Marie8425

A guest wrote outright lies about my home. Stupid stuff that with a video or photo I could disprove. I was totally dismissed and my business is damaged from this defamation. I’ve contacted a lawyer and would like to ask if anyone else what’s to pool toget... Latest reply by Sara-And-Rob0

we travel on Airbnb often I think we had like 40 rentals this year. We have nothing but positive reviews and yet we are unable to book any kind of property around any holiday dates? It’s very frustrating considering we have family on the other coast and o... Latest reply by Joan2709

Are guests who are eligible to use Instant Book not required to have a 5 star rating and recommendation from other hosts???Our current guest used IB with a less than stellar rating or review. Red flags everywhere from poor communication, 3 hour later arri... Latest reply by Colleen633

I’m writing here out of frustration and a deep sense of unfairness about Airbnb’s review policies, which continue to leave hosts vulnerable to misleading and damaging reviews. As hosts, we pour our time, energy, and resources into creating great experienc... Latest reply by Joelle43

I am currently dealing with a host who left a false review after I had posted my 5 star review on them, even though we had no power for 48hrs. I thought I was being kind to do that. Anyways, now she is claiming that we damaged her garage and her table in ... Latest reply by Basha0

Hi! I hope someone has some advice for me, please. This evening, I used a gift card to book a one night stay. I've never used Airbnb before, and I don't think I will ever use it again.I was given an Every Wish card for Christmas. I used it to buy a £50 Ai... Latest reply by Julie6537

Hi. I am looking for some advice. I recently had guests who complained that there were dogs barking in our neighborhood non stop. We reported the issue to the HOA and neighborhood security but they said they drove past our house multiple times and couldn’... Latest reply by Helen3

My husband and I stayed at a property in Northern California, we both have nothing but 5 star reviews on all prior Airbnb stays, and even have references from hotel managers from our extended stays. During a stay that was supposed to last 1mo, we arrived ... Latest reply by JulieAnne13

Hello people, I am new to air bnb, a guest reserved for tomorow and canceled, now she wants her money back, how should I turn back her money, Will I be charged with a fee or how does it work, I saw an optio send money is this the corect option in air bnb... Latest reply by Alex