Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I’ve tried 4 times to book and each time all I’m getting is a “One moment, please” is there a problem with the app? Latest reply by Rebecca

The pioneer payment method is not sending a code so that i can continue filling the details nor giving me options other than a physical card. Any suggestions? Latest reply by Dania128

If I'm accepting children from 0 to 12. Is it my responsibility to supply s baby cot etc. Latest reply by Steve4355

My current guest has reached out stating they have a family emergency and after staying one night as much as they love it, they have to leave. They have asked if I would consider a refund.What is the process for this as I’ve already received my payout an... Latest reply by Mary1523

Hello Airbnb community. My Airbnb superhost account was suddenly and inexplicably suspended. On Saturday night, 9/17, guests at one of my Airbnb's threw a party. We contacted them, spoke on the phone, and they informed us they were having a birthday ... Latest reply by Elaine-and-Greg0

Dear colleagues, I need opinions on a very unpleasant fact that is happening right now.I recently received a guest who created problems from the moment he arrived (did not accept that I had check-in time), and culminated in his expulsion for bringing a pr... Latest reply by Simon3615

Trying to leave a review for my recent stay but all I get is the above error. I see this has been a problem since at least 2016 looking back at historical posts in this community. Latest reply by Jennifer4754

Anyone have experience/success for Airbnb to refund part of your stay due to a ghosted booking/check in nightmare? Here's what happened. My family (2 adults/2 kids/1 dog) booked an Airbnb a few months back for 3 weeks in the DC area starting June 17th. ...

Hello I just wondered if anyone has any advice on sofa beds, what are the most comfortable style - pull out or click clac? And do you add a mattress topper to make them more comfortable? Any advice would be very much welcome thanks Natasha Latest reply by Laura7478

I had a guest change the dates they were coming. I accepted the change request but both dates are still on my booking calendar. How do I get the guests first dates off the calendar? I have tried to open the nights but it doesn’t do anything. Latest reply by Rebecca2233