Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Any other hosts feel frustrated that in the last week or two their upcoming guests no longer receive emailed check-in instructions? Yes, they checked their spam. Yes I have the 'Infor for guests' filled in This used to be so flawless and helpful to me... Latest reply by Justin1813

Hello! We just received a request for a couple and their 2 dogs to book for Thanksgiving. They have 1 stay since 2015 and no reviews. What are questions I can ask to feel more comfortable accepting? Thanks! Latest reply by Bhumika

I have a question about a guest wanting to cancel their reservation and get a full refund even though I have a firm cancellation policy.I have been very fortunate to have our farm-stay rented pretty much every weekend, howeverafter a few last minute cance... Latest reply by Bhumika

Hi Hosts, Would need your advice on how to get my property on the 1st page of the search engine. Also would need help on how to get more reservations. Latest reply by Bhumika

I recently was a no show at a booking I made. I actually messaged the host and requested if I could cancel and then clicked through the stupid cancel labyrinth in the AirBnB portal. It seems I did not follow through enough clicking. THe reservation was... Latest reply by Breanna

Hi Everyone, I sadly booked a flat in London that seemed too good to be true and it definitely was. We booked a particular flat because of its location and then after our reservation was confirmed we received a contract from our host saying that he could ... Latest reply by Gordon0

Guest wants my address for tomorrows arrival. When does ABB send that info to the guest?Darlene Latest reply by Darlene230

It is completely unacceptable that credits only show up when checking out! I just received an email that I have $244 expiring this year. But since the account page shows $0 in credits and coupon balance while my friends and I were booking our trip a coup... Latest reply by Sophia

Since couple of months my property is showing unlisted Latest reply by Sophia

I’ve seen several threads about this but no real strategies for what to do when receiving this email. I too had this happen after the guest extended the stay. They’ve since rescinded that request, but I don’t know if the original or follow-up payment was ... Latest reply by Sophia