Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, can i remove my canclled or historic trips from my profile? Latest reply by Pascal2019

Folks, my wife and I have maintained our superhost status for a long time since we opened our Airbnb site 2 years ago. We have been noticing an issue with the last two guests, when they attempt to extend their stays, there is a fee reduction of $10. We ca... Latest reply by Michelle3861

The client came to location i show them the room on turning my back they took the key from the door lock the door then left all lights on i text to see if they where coming back because we exchanged less then 5 word but I see money was paid to ... Latest reply by Chad631

Has anyone else had this problem? Our calendar pricing is meticulously kept and is up to date for the next 15 months. Our base price was set quite high in the event of any pricing snafu. We accepted a reservation for our peak season and realized, after... Latest reply by Lena7497

our local housing association has booked a guest to stay in our 3 bed sleeps 5 for 3 months, whilst she has some work done on her home. She is able to control the heating to a maximum of 25° before she's locked out. This is more than enough. The cottage... Latest reply by John5097

There we go again:Some guests have understood the system and come REFUND HUNTING, and airbnb ALWAYS plays along.Your boiler stops working for an hour or two ? FULL REFUND !No TV but it was listed by mistake ? 50% ! And wait a minute, if a guest does not g... Latest reply by Helen3

My South African debit card was used fraudulently to make a booking in the Western Cape in South Africa.Airbnb refuse to compensate me and say that somebody in friends or family have used the card - which is an insult.How can I get a reasonable response f... Latest reply by Sean1727

I own several Air BnB rentals and have had 2 guests that caused major issues. I have over 100 ALL 4-5 star reviews per listing and am a Superhost. We have hosted over 1000 guests. Latest guest brought a loaded gun without permission and when they request... Latest reply by David9694

I have a guest who booked my place for 31 days, may I know what are the things needs to do? Example, how often to clean the unit. What are the best practices. I hope someone can help me. I am new. Thank you. [Title updated by Community Manager] Latest reply by Rogelio83

Some guests book for a number of guests but they come more than they have booked! Latest reply by Paula