Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi! Any tips to increase slow season bookings? I have read many ideas and feel like we do most of them? I am a super host, the property has 5 star reviews, use pricelabs for smart pricing, allow dogs, have great images, we have a welcome letter gift etc.... Latest reply by Kalene4

We recently bought a home that was an Airbnb and we wanted to continue. We created our listing and the previous owner has been great working with us to try to capture future bookings he had with the property. So far we have had about 1/2 of the guests reb... Latest reply by Alicia753

What is the best way to getting paid out by Airbnb claims for extra guests? I recently had somebody have 7 extra guests stay the night and has not responses to any of my messages asking for them to take responsibility for the extra charges. Whats the best... Latest reply by Gabriel4132

It is outrageous that I purchased a gift card for someone in the Europe and I reside in the US and despite Airbnb saying the gift card is "usable all over the world," he cannot use it to book a stay in Europe. This makes no sense whatsoever! Very disapp... Latest reply by Paula

Hi! i just received a request from someone looking to book December 26 - December 30 that does not have any reviews yet and just joined Airbnb. I am always a little concerned with brand new folks that don’t have any reviews yet but I am also concerned tha... Latest reply by Kitty-and-Creek0

Hi, I have been a host for about 8 months. When setting up my posting, I had checked 'no' to smoking, vaping, e-cigarettes allowed. This weekend guest reached out to me and asked if they could vape. I told her that it was posted in the rules but she cam... Latest reply by Andrew3175

Hi! I had a guest with two dogs recently, and one of the dogs peed on a basket that stood on the floor. The guest wrote to me and said that she cleaned the basket, but honestly it smells bad now and I will have to through it away. I feel disappointed th... Latest reply by Meilin11

Ok, this one has bugged me for a while and I have finally figured out the numbers used. So 1, I am in Langford and ever since Airbnb started collecting MRDT, they have been collecting 3% from all my guests, not the 2% that is expected in Langford. 2. Wher... Latest reply by Dave264

Hi, I’m currently hosting long term for the first time ever and they guests did not pay the second instalment. Airbnb seems to not do anything about it and this really puts me in trouble. I’m in another continent and the guests are taking advantage of thi... Latest reply by Caroline2980

Hi what can I do when the Airbnb support people don’t ask you to take more photos when you are there and wait to you have left before they ask for photos. The ad is completely incorrect, other guests have articulated this in the hosts review as well. But ... Latest reply by Lina6924