Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, I booked an apartment for one-month in Paris. The host cancelled same-day leaving me unexpectedly stranded. It's my understanding in France it's illegal to cause some to become unhoused. Not a single person called me or tried to help me on the day ... Latest reply by Elisa

I am an owner of a holiday house in Mauritius and I want to rent it for long time or short time, please can you help me, thanks Latest reply by Elisa

Hello everyone I’m new to airbnb I just joined and I got my first couple bookings I just had a guest checkout today and they were very happy with their stay however they didn’t leave a review and as a new comer I appreciate any review to better grow and b... Latest reply by Elisa

Hi, I need some advice on what to do regarding refunding.We have a cottage on Airbnb that has received 5-star reviews until this month.Two guests arrived on Saturday, and our house manager approved their arrival. They quickly started using the pool but so... Latest reply by Kim4457

Dear members,I am a new host, female, and I live in the apartment I've listed. So far, I have accepted couples or solo female guests, as a woman I am sorry to say that we live in a world where I don't feel comfortable hosting men at my place. However, I ... Latest reply by Ida3866

My listing is set as a minimum stay of 2 nights so I was very surprised to receive an automatic booking for 1 night. Is this a glitch? I have searched the Community Center and found several other reports of this happening. I am trying to contact AirBnB su... Latest reply by Shelley159

When trying to add a payout method, we are prompted that we need to contact Airbnb to add one. We've had about 20 reservations worth about $10,000 that Airbnb has not paid us for, and we are fearful that we will never get paid. Every time we call, we are ...

Has anyone faced an issue in reverting service charges from Host fees (Simplified Pricing) to Split fees? I changed the pricing strategy to Simplified pricing 2 weeks back and after I changed that option disappeared from Accounts setting. I opened the cas... Latest reply by Shelley159

I'm seeing a startling large pattern lately, especially since they changed the SuperHost qualifications on AirBnB. But it's not just here but on other hosting forums for other sites too. Hosts are over looking extra guests they can prove and not confronti... Latest reply by Gillian120

Hi, I'm wondering what I should do about a current guest who's complaining about a neighbor's dog. They're worried it will wake up the kids. When I offered to have someone talk to them about their dog, the guy basically says 'no, let's see how tonight go... Latest reply by Elisa