Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Just recently had a guest booked our spare bedroom. They were a homeless couple. Had a ton of stuff with them that filled our parking spot of our house. Was insistent in bringing it all in. They had a foul odour. Clothes were ripped up. We denied them and... Latest reply by Joan2709

Let me see if we got this right... We can set a fee for guests we feel comfortable accommodating beyond listing capacity. Then we can sent a trip change request for them to pay the fee. However, guests can decline this change to keep the reservation the s... Latest reply by Joan2709

Hi all I'm from UK Oxford. 2 years now our neighbour house (semmi detached house) is a guest house. No-one asked us if we agree next door to be a guest house. We tried to live with it but can't handle it anymore. Couple of months ago I wrote a letter to l... Latest reply by Joan2709

I'm having a lot of issues with scheduled messages. I have several templates which I send to guests (check-in info, check-out info, feedback request...) and I tried to use the scheduling feature once I discovered it only to find out that the scheduled mes... Latest reply by Andrea6232

I read on Reddit that the Guest Favorite badge only applies to properties that got 5 stars overall and 5 stars in cleanliness on their last 5 reviews. This is nowhere in the "articles" / robotic responses support will send you, or from support over the p... Latest reply by Radek25

An ABnB host on YouTube mentioned that when someone asks for a discount they send them to their direct booking site. That seems as if it would go against ABnB's TOS to send someone messaging you thru ABnB to another booking site? Latest reply by Joelle43

Hello, Congratulations on becoming a Superhost! Your responsiveness and reliability has earned the trust of your guests and they can’t stop talking about your outstanding hospitality. If you’re new to the Community Center, this is a place to conn... Latest reply by Annie1919

Hi I am Aman Thakur and I am looking for a new Super host for my property. Latest reply by Alex

My experience in Airbnb I booked an apartment and when I arrive it was completely different and not cleanI didn't stay.I booked a Hotel in different website.I claim my money I paid on Airbnb and the customer service they refuse to refund my money.Anyone l... Latest reply by Joan2709

Last Thursday I received a reservation which then immediately was cancelled and message was blocked . Shortly after that I received a second reservation; this time Airbnb released my phone number to guest, property address and the door code. I looked at m... Latest reply by Louis1783