Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

We host a second home at our lake property and have had very happy guests until today. A family arrived and within 5 minutes advised they were leaving as the space was not big enough. We are a same sex couple and fly the Pride flag and both feel they may ... Latest reply by Caroline2885

We are experiencing an age discrimination situation and have reached out to customer support. Three times I have been promised calls back and no one ever calls. They claim they take discrimination seriously.... I would like to finally get some help. Latest reply by Jules252

I spent the night at an airbnb recently that was very dusty and dirty and the blankets smelled terrible. I didn't think anything bad could happen if I used the blankets and just showered in the morning. I was wrong. I now have a blistery red bumpy spreadi... Latest reply by Stacy433

Hey everyone, I've been looking around and haven't been able to find any access to a Forum for guests. Does one exist? If not, how come? Having a Guest Forum can be a great resource for learning what guests want, trends, and what would make a host space m... Latest reply by Illa3286

I have a guest coming from Germany who is asking for my phone number for the Visa application… I have had guests from Germany before who never requested this. One doesn't need a visa to travel to the US from Germany per se, however, I did a quick search ... Latest reply by Rachel2586

New host here - Is anyone else experiencing all of their Friday/Saturdays listings auto-blocked for the whole year of 2024? When I go to unblock it I get a message saying "blocked because guests can't check in on Fridays/Saturdays" and to edit in settings... Latest reply by Rebecca

As someone who works in commercial property management, I know exactly what good customer service looks like, especially when there are issues. Let me tell you, this was the worst customer service I've ever encountered, with absolutely ZERO resolutions th... Latest reply by Mike-And-Jane0

Considering reviews are a very important part of being a host and also useful information to guests, i find it very frustrating that a lot of guest fail to leave a review. I had to close my place down for a year, due to illness. I was superhost for all of... Latest reply by Lise84

:Hello fellow Airbnb hosts,I hope you're all having a successful hosting experience! I'm reaching out to gather some insights on enhancing my listing's appeal through promotions. While I'm familiar with the basics of setting up my Airbnb listing, I'm look... Latest reply by Mihaela60

Hi everyone. I'm new to hosting, and will just be doing it for the summer. Up until now I've had six guests (one of them have booked twice), and everyone has been lovely. Yesterday a family left, and the cleaning was sub-par. This comes in addition to the... Latest reply by Karen114