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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello Everyone. I just recently reviewed a guest and it's the first time I actually said "NO" to the last question- "would you host this guest again". Apparently the answer only Airbnb sees. I thought it might allow me to elaborate a bit, but it doesn't. ... Latest reply by Shelley176

Hi everyone, So I booked an airbnb for 7 persons in Cairo.My host asked if we can send copie's of our passport, as he needs a permission from the tourist police. Does anyone know if its true and should be trusted? Are there otherways like to do it on our ... Latest reply by Emilie

Is AI doing doing Airbnb review System?How dow we talk to someone and not AI - the phone staff just say fill in form Vraj’s review won’t be removedThanks for bringing your concerns about Vraj’s review to our attention. After reviewing the details, we foun...

Dear Airbnb Team,I am once again requesting that the retaliatory review left by the guest in questionto be removed and that this case be escalated to a higher management team.This review was written immediately after I contacted her to request reimbursem... Latest reply by Elaine701

Dear community, Can somebody please explain how is this review allowed?All 1 star, naturally, even though the guest never set foot into the apartment and got the full refund for the cancellation.Listing:https://www.airbnb.com/rooms/1061951580003885431?gue... Latest reply by Atilla7

I just posted a service ad and someone from there replied back but not sure what the issue is. Can you help me? Latest reply by Glenn359

Hi Airbnb experts! I admire and appreciate you all! I listed my new space on Monday night of this week and I expected it to start booking immediately. (Why did I expect that? Ha!) Can you share with me your experiences on how long it took to receive booki... Latest reply by Sabra9

Hey everyone, I've had a really frustrating experience with Airbnb and could use some advice. I booked a place and tried to add an extra night, and it seems the host had a promotion running before adding the 6th night and the rates had decreased since tim... Latest reply by Joan2709

Dear Airbnb Escalation Team, I’m requesting an immediate escalation of claim * to a manager or supervisor. The conduct of the assigned agent, Soul N, was unprofessional, and I have serious concerns about the judgment displayed during our interaction. ...

As a host of 10+ years on the AirBnb platform I would like to petition for changes to the Reliability Standards policy (https://www.airbnb.co.uk/help/article/2895). This morning at 9:14a.m. 4 October 2025 a guest who made a booking for 2 nights contacted...