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I have a potential new booking for a new Air b&b guest, joined 2023, no reviews and their name is "Nn". They want to stay for the month of December and with no reviews or profile to work from, I am concerned that there is more to the trip than at first g... Latest reply by Heather289

First time Airbnb guest here. We booked an apartment in London for 6 nights. First night we wake up in the morning to a door lock knob that falls off and we are locked in. No response from the host. After about 3 hours we start yelling for help out the ... Latest reply by Heather289

Hi everyone! I have seen an increasingly large amount of guests using fake (plastic) roaches to push for a full refund. The scam goes like this: the guest checks into the listing, and the day of checkout sends you a message saying they were very busy ... Latest reply by Αθανάσιος--Athanasios-0

My question is. What is the protocol and is it legal for Airbnb to give me no reason and no notification of why my listing has been suspended.. And with my four phone calls to customer support. And six emails to the safety department I was still left comp... Latest reply by Danielle1054

We have a small airbnb that is super nice and new. It stays booked. We have the opportunity to purchase another. It is on the water with a dock and beautiful lot. However it is across from train tracks that operate about 6 times a day and sometimes at... Latest reply by Lisa7699

When this women 1st contacted me Airbnb gave me a warning that she might be trying to book off of the platform, but at the time I didn't see it. She put her whole name with esq. at the end, but I booked her on Airbnb. Now, I realize I could have googled h... Latest reply by Ann10

I'm a healthcare traveler I stayed in a very small room in Fullerton California. I work-hour night shift from 7-7. I was supposed to stay from 9-4 to 9-9. On 9-7, the host is outside my door hammering at 3 pm in the afternoon. He was informed before I arr... Latest reply by Bhumika

I have been renting places from Airbnb for over ten years and have been very happy with all my stays. I have referred many people I know to some of the fantastic places I have rented. This past August, I booked a place out of state for myself and my 76-ye... Latest reply by Bhumika

I have been a host since 2018 and have been a Superhost since the beginning. I have consistent five star ratings. I am in an excellent location just across from the beach. Had a good start to 2023, but, bookings have drastically dropped these last few mon... Latest reply by Helen3

A guest just requested an annual stay and has never booked on Airbnb before. We are very excited about this, but a bit nervous because it's a brand new profile (I'm super cautious about scams and such). How should proceed? Help! Please and thank you! —Le... Latest reply by Kitty-and-Creek0