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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi I’ve just had my guest ask to move out to another property as my property is next door to a refurbishment that I was not aware of . I’ve agreed to him cancelling through Airbnb but I’ve now lost 2 weeks rental , can I claim this on insurance through Ai... Latest reply by Mike-And-Jane0

Hello, we are new to renting and offer a hot tub as part of the rental. We are wondering if anyone who also has a hot tub with their rental property has advice on how often to change the water and what your experience has been. Latest reply by Sharron48

Hi. I recently had a guest ask for me to pick his girlfriend up some flowers for her bday. I wanted to say no. I’m busy enough being a mum and working to be his concierge service. But I also didn’t want it to impact my star rating. So I agreed and gave hi... Latest reply by Guy991

I am going to preface this by saying that until this experience (I've used AirBnB in many countries), I've said nothing but positive things about everywhere I've stayed and all of the hosts. I would like to share a little warning for anyone considering st... Latest reply by Kia272

Our guesthome is located within a national forest. This evening my wife received a call from our neighbor that our guests had a fire in the gravel driveway and were lighting arial fireworks. Thankfully no damaging fires were started. I don't specify a ... Latest reply by Lorna170

Hi guys, I started to host on AirBNB a few months ago. So far, there's been a few hiccups along the way but i've always been one to aim to please. One guest I had booked the home sighting that he had a family wedding, so him and his family would be stayin... Latest reply by Stephen1004

I have guests currently staying for 5 days at my beach property. The hot tub broke the day before their arrival. I called 3 different companies to come fix it. Two different servicemen came to look at it. The fastest I can get it fixed is on the last da... Latest reply by Julie5993

Hi there, total newbie here.Have recieved a booking for a month for a family of 4 relocating from abroad. My property is 2 bedrooms both with double beds and has maximum occupancy of 4. I assumed maybe the 2 kids might be sharing a double bed? And it up t... Latest reply by Kia272

Hi, I am trying to find out if I can find multiple special offers to different potential guests? Thanks. Latest reply by Joan2709

I have received several requests in the last few months from profiles that had only joined that day, or some that had joined weeks or months ago but their profile contains zero information.Other requests are simply 'looking forward to staying'. I understa... Latest reply by Guy991