Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everybody,A family booked our vacation house（3 floors) for two days. When they arrived the first day, they started to complain about the cleanliness. Like the little water stain on the sink in the kitchen, mop and bucket should not be left somewhere pe... Latest reply by Emma4159

Hello, I've been using Airbnb for some time, usually for longer stays of 1 to 2 months when I travel for work.I have very positive reviews. My routine after a stay is to take care of the basics. Clean the dishes, scrub the counter, sweep the floor, not le... Latest reply by Matt7051

We received a request from someone for a 1 month stay. The profile of the person shows they have never booked a listing before, and they say they speak two languages, EN and IT. They sent us a pre-approve request along with questions, but the questions ar... Latest reply by James4525

Yesterday a guest checked out and told me everything was great. I've not checked the kitchenware in detail because all seemed well. Then after he left I saw that the white saucepan is very dirty with soot stuck to the bottom, as if he didn't use oil when ... Latest reply by Muslim4

Dear Airbnb Community, I recently booked a reservation, and it was one of the worst stays I've ever experienced: roaches, rodents, exposed/collapsing ceilings, and the listing was dirty. I reported the issues to the host and to Airbnb Safety, and the fol...

Whenever I try to sign in, I end up at the “Sign in with Google” page, but nothing happens if you tab the “Sign in with Google” button. I already tried clearing cache, using a different browser, different device, and so on. Latest reply by Emilie

Im trying to book a stay and unable to submit driving license picture as not opening and stuck Latest reply by Emilie

typical very slow season right now. Latest reply by Emilie

Heads up in case I'm not the only one who didn't notice another subtle wording change Airbnb has made in regards to IB. I use IB with requirements turned on. It used to be that a guest could only book instantly if they had at least one positive review. NO... Latest reply by Joshua1161

Hello I stayed at a flat 13 days ago with my toddler and Husband. We supplied passport evidence for us all and the host wanted reasons for why we were staying (Xmas shopping and family time after my husband's transplant). We had a 2 night stay and left t...