Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I just listed 2 weeks ago. I have 5 bookings very quickly. Two of the bookings have already happened both with 5* reviews. How do thing stop instantly? No requests and no inquiries.Have I done something wrong? Latest reply by Andrea6232

Hi All Having a lot of trouble removing a guests review which conflicts with content policy. We recently encountered a guest who:Broke house rules by smoking on the property (cigarette butts were found).Left rubbish in all 7 bedrooms and bathrooms, incl... Latest reply by The-Ridge2

Dear Airbnb Developer Team,I've noticed a recent update to the Quick Replies feature, and it appears to have a new look and feel. At first glance, it seems like a positive improvement.Since you're actively working on this area, I'd like to take this oppor... Latest reply by Bhumika

A Recent Experience with Enforcing House Rules and Airbnb’s Inaction on a Retaliatory ReviewI'd like to share a recent experience where enforcing clearly communicated and agreed-upon house rules resulted in an unfair, retaliatory review — and Airbnb's ref... Latest reply by Emre136

We’re considering offering airport pickup as part of the booking cost to make it easier for guests to reach our remote location. Additionally, we’d like to include meals, flowers etc and other thoughtful touches as part of a curated package that’s built i... Latest reply by Tiff1159

hi I lost my credit card so I had to get a new one but it is impossible for me to pay the rest of my booking because the old card is still associated to the booking. Thanks for advice! Latest reply by Elisa

I am looking for a co-host with experience managing timeshare properties on Airbnb. If anyone knows of a co-host with this expertise, please feel free to refer them to me. Latest reply by Elisa

I have received two messages tonight with someone inquiring about a time we have blocked, stating that their friend has our house booked.what do you all do with situations like this? They are requesting a time to book, but stating they’re reaching out bec... Latest reply by Emilie

I have a situation which is very concerning around the honesty and ethics of Airbnb relating to undertakings given in writing through the support messages which Airbnb subsequently reneges upon. In a nutshell, I had a Guest who made a reservation at my li... Latest reply by Cave0

As a Superhost, I recently faced a troubling experience with Airbnb Assistance. A guest submitted a fake WhatsApp screenshot claiming our accommodation was not ready. Despite our clear communication on Airbnb Messenger, stating that we were fully prepared... Latest reply by Steve4660