Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi everyone! A recent guest recently asked how to change his review because he felt it was unfair to the overall rating. However, we’ve already published a review for him. Is there a way to change or remove the review? Latest reply by Flavio412

Is there a way to include specific special offers to a listing? e.g. "Book to stay during the dates xyz and receive abc" Latest reply by Emilie

Hi all we will be moving house and de-listing our suite. We have notified the customer who has booked for August in 5 months. What is the best way to cancel? do we do it or does the client cancel and is there a cost involved?Thanks in advance Anterio and ... Latest reply by Emilie

Hi, we have booked a place in Malaga area, and been told to check in using a third party website called guest.chekin.com. Part of this is a 300 euro security deposit which will apparently be refunded when we leave. Airbnb warns not to make third party pay... Latest reply by Emilie

Hello, Host (Italy) asks for passport photo. I asked why and response was "for tax purposes".Is it really obligatory to provide photo? Why can I not just send the info (ID, ... whatever is needed). Why photo?(Plus it is 2 months in advance from my booking... Latest reply by Emilie

Is anyone else having issues with FastPay? I signed up for the service, and I’m not seeing any difference in the timing of payouts. Although now, I see that airbnb is now delaying payouts by 7+ days! I’ve contacted airbnb support on three separate occa... Latest reply by Emilie

Hi, It's been almost three months not received a single booking. Is there any miss from my end, Please assist Latest reply by The-Tukad-Villa---Seminyak0

My bookings have drastically dropped since February 2025 and that’s surely causing problems. my earning are usually 60k to 90k approximately whereas now it’s not more that 18k. why such a dip suddenly!? I have never experienced such drop in bookings ever ... Latest reply by Andrea8411

How can I contact a host for a property which I have previously rented as there is no availability showing for the foreseeable future? To send them a message, Air BnB insist that I enter dates but it is not possible to do this. Why has this property not b... Latest reply by Alex

Hi everyone! Hope you're all doing well.I'm Soni, a Superhost and Co-Host in Berat, Albania. I personally host 4 properties and co-host around 50 properties in town.Recently, I faced an unusual situation where Airbnb admin canceled 66 reservations across ... Latest reply by Sulo4