Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello everyone. I have a guest who originally booked 50 nights, on day 20 after he checked in, he requesting to alter the reservation to 30 nights, and ask me to refund the rest 20 nights (he's full aware of our strict long-term refund policy at the time ... Latest reply by Rebecca

One guest booked our home for March 2025. Another guest booked 10 days later on Vrbo the same dates. What do I do? Latest reply by Rebecca

Hi everyone, I’m looking for some help with changeovers for my flat in Hackney while I’m away. Any recommendations for good cleaners / laundry services? Thanks very much. Latest reply by Rebecca

Has anyone else noticed Airbnb charging an Occupancy tax on long term stays that they aren't supposed to?? I'm in Manitoba, Canada, and there aren't supposed to be ANY taxes charged on stays longer than 30 nights, yet all of my bookings over 30 nights are... Latest reply by Rebecca

Can someone explain what the "good track record" requirements are exactly? I have this setting checked on all my listings that allow instant book, but I just got an instant booking from a guest with no reviews - two trips - but no reviews. I was under the... Latest reply by Rebecca

I deleted my payonner payment preferencefrom airbnb ( new card ) and now would like to re add this. When I click on add payment method and click on payoneer I just get the info saying I already have an account. I contacted both airbnb and payoneer support... Latest reply by Bader7

Hi everyone, we have a long-term guest staying with us for two months. After 1 month, it started to smell funny in the part of our flat where the guest room is located. Today I was checking the room (which I normally never do) because the smell was strong... Latest reply by Rebecca

Hello I seem to be unable to upload new pictures in our existing listing. Any advice? Latest reply by Darcy116

I have a 3 night minimum booking setting and never set a custom length for less days at any time. Twice recently guests have been able to book trips for less days e.g a one and a two night trip. Each time this happened, I have checked my custom length and... Latest reply by Rebecca

Hi community We booked a place in North Pole, Alaska ** and the host ** is from a different state. Upon entering the place, I messaged the host that the cleaner did not clean the rotten potatoes left right on the entry and the sofa bed is unstable, we w... Latest reply by Mike-And-Jane0