Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We had guests who left the kitchen area a mess , did not follow some house rules. I am the Co-host & the cleaner.. My husband writes the reviews & gave these people a higher review than deserved. Can I rewrite or just add another review. I would ... Latest reply by Alex

I am trying to reserve a house and messaged the owners. They approved me to book and I keep getting a something went wrong message. I tried booking others and same results please help. Latest reply by Alex

Hi everyone, I am hoping you could share your advice. I do not allow any working-from-home. Prior to approving a booking, I confirm with the guest that they have read the house rules which includes my no working from home policy. I have a 3-bedroom home... Latest reply by Elisa

Hi there, just wanted to ask for some insights or maybe some of you had the same experience. Guest informed us there's no power as soon as they've arrived, we responded quickly to notify them we will check with the power company if there's outage and we n... Latest reply by Kristina505

I wonder if I can sue a guest. If you have airbnb cover not doing it's work, who can you sue?

@Catherine-Powell Hi Catherine, My name is Marsha Beezley. I am writing to you to hopefully get answers to my problem. Months ago a house I manage was caught on fire by a guest. It has been a painful and frustrating process to get someone from Airbn... Latest reply by Susan4235

HelloI have a booking for 23 march in the new forest and I have had no confirmation yet Latest reply by Emilie

This is my first time booking with air bnb and I just want to make sure I’m booking the correct dates. We’re trying to plan a trip where we stay four nights, arriving on July 10th, and leaving early July 14th. Would anyone be able to advise me on which da... Latest reply by Emilie

Hi everyone! Looking for feedback and insight from the community. I always filter for "free parking" since we rent a car while traveling. Last month, we rented a place in Florida which had the "free street parking" filter. 24 hours prior to arrival, our h... Latest reply by Gabi272

Do you send your house rules to guests prior to checking in? Latest reply by Lorna170